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Part No. 580.80
01
Issue 1.0, April 2005
A691/9112A
1
2
...
347
348
349
350
351
352
Inter-Tel CS-5200/5400
1
Communication Server
1
CS-5200/5400
3
COMMUNICATION SERVER
3
ADMINISTRATOR GUIDE
3
Voice Mail, and Diagnostics
6
Administrator Features
6
System Diagnostics Features
7
Page vi
10
Contents
10
INTER-TEL
10
(Continued) 87
10
Page vii
11
FCC Regulations
13
Safety Regulations
16
SAVE THESE INSTRUCTIONS
17
Network Security Statement
18
Overview
19
Communication Solution
21
System Network Capacities
22
Voice Processing Systems
23
Voice Mail Networking
26
Capacities
26
Administrator Procedures
27
Setting System Date and Time
30
Setting Network Date and Time
30
Synchronizing Network Time
31
YOUR INPUT
37
Resetting the Internal Modem
58
Seizing a Device
59
Broadcasting Messages
62
Importing Fax Documents
68
Creating Audiotex Recordings
69
Custom Audiotex Recordings
73
Endpoint Programming
74
:Reminder Messages
75
System Hardware
79
CONTENTS PAGE
80
Supported Endpoints
81
Hard Multi-Protocol Endpoints
82
Hard IP Endpoints
83
Single Line Endpoints
83
IP and SIP Connectivity
86
Power Supplies
87
IP Limitations
87
Automated Boot Code Update
88
Displays
88
8 LCD MENU SELECTION KEYS
89
Feature Buttons
90
Call Buttons Example
91
Flashing Light Indicators
94
Headsets
96
Operating Modes
97
Inter-Tel Protocol (ITP) Mode
98
IP and SIP Feature Exceptions
101
Optional System Equipment
102
System Features
105
Page 88
106
Page 90
108
Introduction
110
Access to the Features
110
Endpoint Feature Codes
112
Administrator Feature Codes
116
Diagnostics Feature Codes
117
Attendant Endpoints
120
Attendant Recall
121
ANSWER menu button. (If you
122
Hunt Groups
123
UCD Hunt Groups
125
Supervisor Barge-In
129
ACD Hunt Groups
131
ACD Hunt Groups Span Nodes
137
Trunk Features
139
Inter-Tel Endpoint Displays
140
OUTGOING
141
Answer Feature Code
142
• Checks the number and
144
• Selects a facility group
144
• Checks toll restriction and
144
• Uses dial rules to modify
144
• Dials the modified num
144
Class Of Service
145
Emergency Call Feature
146
Day and Night Modes
150
DISA Example
152
Inter-Tel Endpoint Features
153
Selectable Ring Tone
154
Automatic Call Access
157
Multilingual Capability
159
Voice Processing System
161
Directories
161
Intercom Calls
162
Endpoint-To-Endpoint Calling
163
OVERRIDE DND menu button
165
Endpoint-to-Endpoint Messages
167
Responding to Messages
169
DELETE menu button. The
170
Outside Calls
171
Receiving Outside Calls
173
On-Hook Monitoring
174
Group Listen Feature
174
Account Codes
176
Placing Calls On Hold
178
Individual Hold
179
System Hold
179
Call Waiting
180
Call Transfer
182
Transfer to Ring
183
Transfer to Hold
184
Transfer Recalls
184
REPLAY menu button
185
SEND TO V-MAIL menu button
185
FORWARD menu but
185
Reverse Transfer
186
Conference Calls
187
Add Parties to a Conference
189
Exiting a Conference
189
Record-A-Call
191
ACCEPT.)
192
Agent Help
193
System Forwarding
196
Hunt Group Forwarding Points
197
System Forward Enable/Disable
200
Call Forwarding
201
FWD Button
202
Forward to an Outside Number
203
Forward to the Message Center
203
Forward to an Attendant
203
Forward to Voice Mail
203
Speed Dial
205
Station Speed Dial
206
USE ALPHA
207
MODE/USE NUMERIC MODE
207
ACCEPT to view the number
210
NEXT, or PREVIOUS button
210
House Phone
213
Redialing
215
Redirect Call
216
Remove from Paging
218
Do-Not-Disturb
218
Do-Not-Disturb Messages
219
Do-Not-Disturb Override
222
Remote Feature Programming
222
Remote Forward Programming
224
Default Endpoint
225
Hookflash/Recall
226
Reminder Messages
227
Call Cost Accounting
228
System Error/Message Print
229
Power Failure Capabilities
231
Audio Diagnostics Feature
232
PLEASE SELECT AUDIO PROBLEM
233
PLEASE SELECT AUDIO
233
DIRECTION
233
Phantom Devices
234
Voice Processing Features
237
Page 220
238
Automated Attendant
239
or the REPLAY menu button
242
or the FORWARD menu button
242
Automatic Fax Detection
243
Automatic Speech Recognition
244
Call Routing Announcement
246
Call Screening
247
Digit Translation
247
Digit Translation Nodes
247
. Some characters
250
once to
250
or hang up.)
251
EM Directories
252
, say the first
254
. The system
254
E-mail Reader
255
Fax-On-Demand
255
STAR Programming Entries
258
Voice Mail
259
Mailboxes
260
Group Lists
261
Subscriber Features
264
Unified Messaging
265
Unknown
267
Version 2.3
268
A PC with Microsoft
271
Outlook and UM Client
271
Private
272
Voice Processing Prompts
273
EM Voice Prompts
292
* ...seconds... N/A
297
* ...and... N/A
298
* January N/A
300
* February N/A
300
* Thousand N/A
307
* Zero N/A
307
* plus sign N/A
333
Default Feature Codes
337
(Continued)
339
Voice Mail Flowchart
351
A691/9112A
352
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