Mitel Inter-Tel Specifications download pdf (Page 244)

Voice Processing Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Page 226 Fax E-mail Requirements

If the feature is enabled, the mailbox or Call Routing Announcement Application will automat-

ically listen for fax tone.

• A mailbox will listen for fax tones during the mailbox greeting and while a message is

being recorded. If the mailbox detects fax tones, the call will be transferred to the speci-

fied extension or e-mail address. If the tones are detected after a recording has started,

the call will be disconnected.

• Call Routing Applications will be able to detect fax tones during the greeting and up to

time-out. The fax tone detection will also be disabled if the caller performs an action

that removes them from the Call Routing Announcement (transferring to an extension,

transferring to a mailbox, etc.).

If the fax card is busy when an incoming fax call is received, the call will be disconnected.

Fax E-mail Requirements

To send faxes to an e-mail address using the Fax-On-Demand feature, the Unified Messaging

feature, described on page 247, must also be enabled.

Fax Card Requirements

To send and receive faxes, the voice processing system PC must have a fax card installed. This

can be the same fax card that supports the Fax-On-Demand feature. The software will support

up to eight fax ports.

Fax E-mail Message Format

The e-mail message sent by the Voice Mail has the following components:

• To: The TO line contains the recipient’s e-mail address.

• From: The FROM line contains the e-mail address of the voice processing system. If

an E-mail Real Name has been programmed for the voice processing system, it will also

be shown on this line.

• Subject: The SUBJECT line contains the line “Fax received from <source>.” The

source will be the Call Routing Application number or the mailbox number from where

the fax is received, for example: CRA 2505 or MB 1000.

• Received On: The RECEIVED ON line contains the date and time that fax was

received.

• FAX.TIF file attachment: The file attachment appears as a file with the name

FAX.TIF. To view the fax, the user must display the TIF file using graphics software.

Automatic Speech Recognition

The Enterprise Messaging (EM) voice processing system supports Automatic Speech Recogni-

tion (ASR), which allows users to access voice mail, call routing applications, the automated

attendant and the directories by issuing spoken commands instead of dialing digits on their

endpoint. Because ASR is a very flexible feature, it can be enabled or disabled on several dif-

ferent levels. ASR also allows subscribers and non-subscribers to navigate automated attendant

menus, call routing applications, and search the directories using voice commands. When ASR

is enabled for a user’s mailbox, he or she can issue spoken commands to navigate the voice

mail menus. ASR is currently supported on EM voice processing systems only.

If ASR is enabled on a voice processing system, users are prompted to speak or press a digit on

the dialpad to complete a voice mail task. If ASR is not enabled, users are only prompted to

press a digit. When ASR is not enabled, users can still navigate the menus and perform tasks

by pressing the appropriate dialpad digits when prompted.

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Mitel Inter-Tel Specifications Page 244

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Mitel Inter-Tel Specifications Page 244

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