Mitel Inter-Tel Specifications download pdf (Page 185)

System Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Transfer Recalls

Page 167

Call Screening

Calls transferred from the Automated Attendant or a Call Routing Announcement application

can be screened, announced, or unannounced. Separate programming flags in the database

determine the methods used for transferring calls to endpoints with mailboxes, endpoints with

extension IDs, and extensions without mailboxes or IDs.

When a call is received by Automated Attendant or Call Routing Announcement and the caller

enters an extension number, the programmed Transfer Method determines how the call will be

transferred. The Transfer Method flags can be programmed in the database. If allowed in mail-

box programming, they can also be programmed by the mailbox user. The available Transfer

Methods are as follows:

• Announce Only: The caller is asked to state his or her name. Then the call is trans-

ferred to the associated extension number. When the user answers the transfer, the voice

processing system plays the caller’s name and completes the transfer.

• Screened: The caller is asked to state his or her name. Then the call is transferred to the

associated extension number. When the called party answers the transfer, the voice pro-

cessing system plays the caller’s name. The called party has the options of replaying the

name, sending the call to Voice Mail if the extension has a mailbox, transferring the call

to another extension, accepting the call, or rejecting the call.

• Unannounced: The call is transferred to the associated extension number without

announcing the call. This method is applied in the default state.

In a network setting, the voice processing system can provide call screening for a destination

extension on another node. However, the node where the voice processing system is connected

must have an off-node device programmed for the destination extension and access to the

remote node.

Receiving an Announced Or Screened Transferred Call: Depending on the Transfer

Method programmed for your mailbox or extension ID, one of the following will occur when

you receive a call transfer from Automated Attendant or Call Routing Announcement:

• “Announce Only” Calls: When the caller enters your extension number, the system

asks the caller to record his or her name. The voice processing system then places a pri-

vate call to your endpoint. When you answer, it plays “You have a call from (caller's

name).” It then completes the transfer, and the transferred call rings at your endpoint.

Answer as usual.

• “Screened” Calls: When the caller enters your extension number, the system asks the

caller to record his or her name. The voice processing system then places a private call

to your endpoint. When you answer, it plays “You have a call from (caller's name),”

and gives you the following options:

— To accept the call, press

or the ACCEPT menu button. The call will ring at

your endpoint.

— To replay the announcement, press

or the REPLAY menu button.

— To send the call to Voice Mail, press

or the SEND TO V-MAIL menu button.

The caller is transferred to your mailbox and hears your personal greeting.

— To forward the call to another extension, press

or the FORWARD menu but-

ton. Then enter the extension number. The call is sent to the other endpoint. If that

endpoint has screened or announced transfers, the caller’s name is played again

for that endpoint.

— To refuse the call, press

or the REFUSE menu button, or simply hang up. The

caller receives a recording that says you are not available and offers them the

option of leaving a message.

1 2 ... 180 181 182 183 184 185 186 187 188 189 190 ... 351 352

Mitel Inter-Tel Specifications Page 185

Comments to this Manuals

Mitel Inter-Tel Specifications Page 185

Comments to this Manuals

Related products and manuals for Software Mitel Inter-Tel