Mitel Inter-Tel Specifications download pdf (Page 139)

System Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Enabling the Send Camp-On Notifications to Members in DND Flag

Page 121

node will contain the old Agent ID in its removed list, because this ID still exists

on that node.

• During a database restore on a node containing ACD hunt groups that use Agents IDs,

all Agents IDs are placed into each hunt group’s removed list. All endpoints will be

logged out during the restore.

• When the extension number of a logged-in endpoint is changed, the new extension will

be logged in with the same Agent ID and will not be disconnected. This applies to end-

points logged in both remotely and locally.

Enabling the Send Camp-On Notifications to Members in DND Flag

The Send Camp-On Notifications to Members in DND flag is located under System\Devices

and Feature Codes\Hunt Groups\Local\<Hunt Group>. This flag indicates whether or not

camp-on burst tones are sent to hunt group members that are in DND or that are logged out.

When sent to display endpoints, the display also indicates

N CALLS WAITING FOR <HUNT

GROUP>

, where N is the number of calls that are currently camped on to the hunt group. This

allows hunt group members to see the hunt group queue in real-time.

If this flag is enabled:

• UCD hunt group members that are in DND will receive camp-on notifications.

• ACD hunt group members that do NOT use agent IDs will receive camp-on notifica-

tions when the members are NOT logged in to the hunt group. This, in effect, is the

same as being in DND from the hunt group perspective.

• ACD hunt group members that use agent IDs will receive camp-on notifications only

when the agent is logged in to the hunt group and in DND. Agents also receive notifica-

tions while in wrap-up.

If the flag is disabled, which is the default setting, camp-on notifications are not sent to hunt

group members.

Trunk Features

This section explains the trunk functions and programmable features.

Caller ID, DNIS, and ANI

The system supports Caller ID, ANI, and DNIS to data about the source of the call.

• Caller ID: Caller ID information gives the caller’s phone number and/or name.

CAUTION

Possible trunk misuse. While this system is designed to be reasonably secure against CO

trunk misuse by outside callers, there is no implied warranty that it is not vulnerable to unau-

thorized intrusions and toll fraud. If the central office does not provide supervision it will not

disconnect the call when one party hangs up; it is possible for a caller to remain connected

to a CO trunk circuit. If this happens, and the caller begins dialing, the call could be placed

through the system and would then be billed to the system’s owner. The system cannot

check this type of call for toll restriction and may not register the call in SMDR. This problem

could arise when a call is connected to an endpoint or when a call is in an unsupervised

conference.

NOTE

The standard Advanced CO Interfaces feature is required to use the following

features.

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