Mitel Inter-Tel Specifications download pdf (Page 121)

System Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Network and Local Primary Attendants

Page 103

Network and Local Primary Attendants

One Attendant can be designated as the primary Attendant who can receive unsupervised out-

side call recalls, hunt group recalls, and calls that cannot be matched to patterns in call routing

tables.

When Inter-Tel CS-5200/5400 Communication Server is installed in a network, there are two

types of primary Attendants:

• Node Attendants: There can be a primary Attendant for each node.

• Network Primary Attendant: There can be a network primary Attendant programmed

on each node. (There is usually one Network Primary Attendant shared by all of the

nodes.) When the network needs to direct a call to an Attendant, it attempts to direct the

call to the network primary Attendant first. If the network primary Attendant is unavail-

able, it directs the call to the Attendant on the node where the call originated.

If there is not a network or local primary Attendant, calls that would normally go to the pri-

mary Attendant (as described above) are handled as follows:

• If the system has seized the call, but it has not been sent to an endpoint, it is discon-

nected.

• If the call has been sent to an endpoint, it remains at the endpoint and rings until

answered.

• If the call is not seized and not sent to an endpoint, the caller will hear ringing until he

or she hangs up. The call will not ring at any endpoint.

One-Attendant or Multiple-Attendant Operation

Each node can be set up with one Attendant or several Attendants, as follows:

• One Attendant: One Attendant provides all of the Attendant services listed on the pre-

ceding page. All trunks (except private trunks) are usually programmed to ring in at this

Attendant’s endpoint.

• Multiple Attendants: Any or all endpoints can be programmed as Attendants. (For

example, there may be one or more Attendants to serve each department in a business.)

Trunks are programmed to ring at any or all Attendant endpoints. Multiple Attendants

can be arranged in a hierarchy. That is, one Attendant may be the Attendant for another.

In this case, the “serving” Attendant is reached by dialing 0 at the “served” Attendant.

Attendant Recall

When a call is placed on hold or is transferred from one endpoint to another, the Hold and

Transfer timers limit the amount of time the call may remain unattended. After that time, the

call recalls the endpoint that transferred it or placed it on hold, and the Recall timer is started.

If the call remains unanswered at the endpoint until the Recall timer expires, it recalls the end-

point’s Attendant and the Abandoned Call timer starts. (If there is no Attendant, the call contin-

ues to recall at the endpoint that transferred it or placed it on hold.) If the Attendant endpoint is

busy, the call camps on and the display shows the source of the recall. If the call is not

answered before the Abandoned Call timer expires, the system disconnects the call.

If an Attendant endpoint transfers a call and it is not answered before the Attendant Transfer

timer expires, it will recall the Attendant endpoint.

If an endpoint user transfers or forwards an outside call to an outside phone number, it

becomes an “unsupervised” CO-to-CO call because no inside parties are involved. The CO-to-

CO call is limited by the Unsupervised CO timer. When the timer expires, the call recalls the

primary Attendant endpoint and causes the button to flash. (Display endpoints show

UNSUPERVISED CNF RECALL.) This serves two purposes:

CNF

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Mitel Inter-Tel Specifications Page 121

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