Mitel 5320e Specifications Page 1

silhouetteRelease 6.4Mitel IP Phone Reference GuideFinalMay 2014

Mitel IP Phone Reference Guide4 Using the Phone SystemWhat's New in Release 6.4Release 6.4 contains the following new features and feature enhan

Mitel IP Phone Reference Guide94 Personalizing Phone Usage through the Web• Auto Attendant, and select an Auto Attendant from the drop-down list• My

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 95• View all Call Groups to which you belong. See Call Groups.• View the mem

Mitel IP Phone Reference Guide96 Personalizing Phone Usage through the Web3. Click Save.If this is enabled, your phone's Message Waiting lamp wi

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 97• The default configured by my administrator• My Co-worker, and select a C

Mitel IP Phone Reference Guide98 Personalizing Phone Usage through the WebMy Dynamic SiteIf you have the dynamic site capability enabled for you, you

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 99The system creates a dynamic site based on the current location of your PC

Mitel IP Phone Reference Guide100 Personalizing Phone Usage through the WebPersonal ContactsYou can manage your own (and only your own) personal cont

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 101Add Personal Contact AddressTo add a personal contact address, follow the

Mitel IP Phone Reference Guide102 Personalizing Phone Usage through the Web4. Click Import.Note that it may take several minutes to complete.To prope

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 103displays asClicking Contact Bill Jones expands the contact and display th

Using Phones 5Using PhonesThis section describes using the Mitel IP phones, including• Initial Setup for Phone Service• Activating Phones• Answering

Mitel IP Phone Reference Guide104 Personalizing Phone Usage through the Web3. Save as CSV (Comma delimited) format.4. Import into your personal conta

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 105You can see that the Outlook Format also includes the First and Last name

Mitel IP Phone Reference Guide106 Personalizing Phone Usage through the WebThe system filters the list as you type your criteria. If there are multip

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 1074. Confirm that the Destination Number displayed matches the phone number

Mitel IP Phone Reference Guide108 Personalizing Phone Usage through the WebSimultaneous RingingCalls ring all terminals that you are logged into. Ter

Mobile Webadmin 109Mobile WebadminMobile Webadmin provides you with access to silhouette functions from your mobiledevice. Supported devices include

Mitel IP Phone Reference Guide110 Mobile WebadminMobile Webadmin AccessYou can access the Mobile Webadmin through the same login URL and credentials

Mitel IP Phone Reference GuideMobile Webadmin 111• designate any device as the intercom recipient• log out from any device

Mitel IP Phone Reference GuideMobile Webadmin 113Designate Device as C2C OriginatorTo designate a device as your C2C originator, follow these steps:1

Mitel IP Phone Reference Guide6 Using Phones

Mitel IP Phone Reference Guide114 Mobile WebadminYou can forward your calls to• call coverage. If this is a number and no option is selected below th

Mitel IP Phone Reference GuideMobile Webadmin 1152. Tap Do Not Disturb.DND is toggled to activated or deactivated depending on its current setting.Mo

Mitel IP Phone Reference Guide116 Mobile WebadminTo configure Call Coverage using your mobile device, follow these steps:1. Log into the mobile webad

Glossary of Terms 117Glossary of TermsAuto AttendantAn automated system that directs incoming calls to the appropriate extensions.ATMAsynchronous Tr

118 Glossary of Termsa set of entries, which describe what action, the system should take based on the initialdigits dialed (such as external call

Glossary of Terms 119a grouping of PRI channels used for routing information.Product DHCP ServerThe DHCP Server provided as part of the silhouette p

120 Glossary of TermsT1A standard North American physical wiring interface which provides twenty four 64kilobit/second channels for telephone calls

Glossary of Terms 121Virtual Path Identifier. This is part of the definition of a PVC in an ATM connection. APVC is uniquely identified by its VCI a

122 Glossary of Terms

IndexIndex 1235610 cordless phone... 175610 cordlessconfigure SIP domain... 28configure from handset menu... 26configure handsets via web interfa

Mitel IP Phone Reference GuideUsing Phones 7Mitel 5304 IP PhoneThe Mitel 5304 IP phone has the following features:• Nine (9) programmable keys• Two (

Index124 Indexglossary... 117Hhandset volume, change... 62handset, switch to... 64handset, using... 33handsfree answerback... 56headset, mute...

IndexIndex 125park and retrieve... 60permission types... 74permissions... 73personal contact addressadd... 101personal contacts... 100personal

Mitel IP Phone Reference Guide8 Using PhonesMitel 5212/5312 IP PhoneThe Mitel 5212/5312 IP phone has the following features:• Handsfree speakerphone

Mitel IP Phone Reference GuideUsing Phones 9Mitel 5224/5324 IP PhoneThe Mitel 5224/5324 IP phone has the following features:• LCD• Key pad• Softkeys•

Mitel IP Phone Reference Guide10 Using Phones

Mitel IP Phone Reference GuideUsing Phones 11Mitel 5320 IP PhoneThe Mitel 5320 IP phone has the following features:• Handsfree speakerphone• Date/Tim

Mitel IP Phone Reference Guide12 Using PhonesMitel 5330 IP PhoneThe Mitel 5330 IP phone has the following features:• Handsfree speakerphone• Date/Ti

Mitel IP Phone Reference GuideUsing Phones 13Mitel 5340 IP PhoneThe Mitel 5340 IP phone has the following features:• Handsfree speakerphone• Date/Tim

Note: The information contained in this document is the property of Broadview NetworksInc. and is disclosed to you on the condition that you maintain

Mitel IP Phone Reference Guide14 Using PhonesMitel 5360 IP PhoneThe Mitel 5360 IP phone has the following features:• Handsfree speakerphone• Date/Ti

Mitel IP Phone Reference GuideUsing Phones 15To attach the Mitel 5310 IP conference unit, follow the instructions in the box.For Mitel 5320-5320GigE/

Mitel IP Phone Reference Guide16 Using PhonesUsing a Programmable Key ModuleA Programmable Key Module (PKM) provides additional memory keys to those

Mitel IP Phone Reference GuideUsing Phones 175610 Cordless PhoneThis section provides instructions on how to configure the IP DECT stand and 5610Cord

Mitel IP Phone Reference Guide18 Using PhonesAfter installing a DECT repeater, test the signal range to ensure that the repeater hasregistered with

Mitel IP Phone Reference GuideUsing Phones 19• Contact directory (Maximum of 170 entries per stand)• Speed dial• Conferencing (3-party conference)• C

Mitel IP Phone Reference Guide20 Using PhonesOnce you have a cordless base attached to the silhouette Desk Phone you can nolonger daisy chain it to

Mitel IP Phone Reference GuideUsing Phones 21The LED on the front of the repeater flashes. If the LED flashes veryquickly without interruptions, skip

Mitel IP Phone Reference Guide22 Using PhonesThe verification tone enables you to establish whether the silhouettecordless is working in the extende

Mitel IP Phone Reference GuideUsing Phones 23Register the Handsets with the IP DECT StandTo register a handset with the IP DECT Stand (gateway), plac

iiiTable of ContentsAbout this Document... 1Typogr

Mitel IP Phone Reference Guide24 Using Phones14. Press Yes.15. Select Default Gateway16. Enter default gateway IP17. Press OK.Save? appears in the d

Mitel IP Phone Reference GuideUsing Phones 25Handset 5 IPEI: _______________________________Handset 6 IPEI: _______________________________Handset 7

Mitel IP Phone Reference Guide26 Using PhonesConfigure Handset from the Handset Display MenuWe recommend that you configure the handsets using the w

Mitel IP Phone Reference GuideUsing Phones 279. Enter the user name of the handset user using the dial pad.The user name should correspond to the use

Mitel IP Phone Reference Guide28 Using Phones4. Enter a new 4-digit PIN.5. Press OK.? Save is displayed.6. Press Yes.Reset now? is displayed.7. Pres

Mitel IP Phone Reference GuideUsing Phones 298. Under Outgoing Identity to be used fora. Assign an account to each registered handset.If you want uni

Mitel IP Phone Reference Guide30 Using Phones•a silhouette desk phone to ensure you can log into the extension youhave assigned to the cordless, whi

Mitel IP Phone Reference GuideUsing Phones 31Initial Setup for Phone ServiceTo set up your new phone service, follow these steps:1. Activate your pho

Mitel IP Phone Reference Guide32 Using Phones5212-5312/5224/5320-5320e/5324/5330-5330E/5340-5340e/ and 5360ePhonesTo activate a phone you need• an e

Mitel IP Phone Reference GuideUsing Phones 33Answer an incoming call by picking up the handset, pressing the flashing LineAppearance, pressing ANSWER

iv Answering Second Calls... 34Answering Call Group

Mitel IP Phone Reference Guide34 Using PhonesAnswering Second CallsA second incoming call causes three things to happen:• the phone rings once (only

Mitel IP Phone Reference GuideUsing Phones 35Making CallsTo make a call, follow these steps:1. Lift the handset.This will select the next available L

Mitel IP Phone Reference Guide36 Using Phones3. If you place an internal call, the LCD shows the extension and name of theconnected party once the c

Using Phone Features 37Using Phone FeaturesThis section explains the features available from your phone. Some of these featuresmust be pre-programme

Mitel IP Phone Reference Guide38 Using Phone FeaturesCommonly Used FeaturesCommonly used features include• Call Coverage• Call Groups• Call Lists• De

Mitel IP Phone Reference GuideUsing Phone Features 39Only the administrator can add a call group, or change the members of an existingcall group.You

Mitel IP Phone Reference Guide40 Using Phone FeaturesTo view the list of incoming calls received, follow these steps:1. Press CALLS or Incoming Call

Mitel IP Phone Reference GuideUsing Phone Features 41Deflect CallDeflect Call lets users activate Do Not Disturb during the alerting phase of a singl

Mitel IP Phone Reference Guide42 Using Phone FeaturesThe system prompts you to enter an extension.2. Enter your extension.The system prompts you to e

Mitel IP Phone Reference GuideUsing Phone Features 43instead of QUIT.After you have logged out of the phone, callers to your extension will bedirect

vSwitch to the Handset... 64Personalizing P

Mitel IP Phone Reference Guide44 Using Phone Features• You must be a member of a Monitor group. A Monitor group defines the userthat is being monitor

Mitel IP Phone Reference GuideUsing Phone Features 45By putting a call on hold, either the primary group member or other Monitor phonescan pick up th

Mitel IP Phone Reference Guide46 Using Phone FeaturesThe n-way call is now activated. The LCD display on all parties’ phone shows “n-Way Call”, where

Mitel IP Phone Reference GuideUsing Phone Features 471. Press MENU or the Superkey.The phone displays the menu options.2. Press DIRECTORY or Director

Mitel IP Phone Reference Guide48 Using Phone Featureskey.On the 5304, select a Line Appearance while the handset is on-hook. Note that sincethere is

Mitel IP Phone Reference GuideUsing Phone Features 49The system places the call on hold, and the LCD prompts you with the "TransferTo:" mes

Mitel IP Phone Reference Guide50 Using Phone FeaturesVoicemailThe voicemail system provides voice messaging capabilities and various features thatyou

Mitel IP Phone Reference GuideUsing Phone Features 51Account CodesUsers can enter account codes against incoming and outgoing calls to associate thos

Mitel IP Phone Reference Guide52 Using Phone FeaturesAccount Code Speed EntryAccount code entry is accepted before a call is placed or during a call.

Mitel IP Phone Reference GuideUsing Phone Features 53Press Pickup to answer the call in speaker mode.You can also join and leave your pickup group wi

vi Sort Contact List... 105Find a Person i

Mitel IP Phone Reference Guide54 Using Phone FeaturesForwarding Phones to Auto AttendantUsing Forward to Auto Attendant, you can send all incoming ca

Mitel IP Phone Reference GuideUsing Phone Features 55To use this feature, you must have a key programmed with Forward to Number. SeeProgrammable Memo

Mitel IP Phone Reference Guide56 Using Phone FeaturesHandsfree answerbackUsing Handsfree answerback, you can have intercom calls automatically answer

Mitel IP Phone Reference GuideUsing Phone Features 57Intercom CallsUsing the intercom features, you can make a page to a selected co-worker that isbr

Mitel IP Phone Reference Guide58 Using Phone FeaturesTo use this feature, you must have a key programmed withIntercom to Prompt. SeeProgrammable Memo

Mitel IP Phone Reference GuideUsing Phone Features 59One Touch Speed DialUsing One Touch Speed Dial, you can make a call to a pre-programmed number.

Mitel IP Phone Reference Guide60 Using Phone FeaturesPark and RetrieveUsing Park and Retrieve, you can put a call on hold at a park location so that

Mitel IP Phone Reference GuideUsing Phone Features 61RedialUsing Redial, you can view a list of calls that were made and also redial a number inthat

Mitel IP Phone Reference Guide62 Using Phone FeaturesChange Ring VolumeTo change the ring volume on your phone, follow these steps:1. From another ph

Using Headsets 63Using HeadsetsThe Mitel 5212, 5224, 5312, 5324, 5330 and 5340 IP phones support the use ofspecially designed headsets made by Plant

About this Document 1About this DocumentThis document is intended for system administrators.Typographical ConventionsThe following typographical con

Mitel IP Phone Reference Guide64 Using HeadsetsConnect and Configure HeadsetsTo connect the headset to the Mitel 5330/5340/5360, 5224/5324, or 5212/

Personalizing Phone Usage through the Web 65Personalizing Phone Usage through theWebUsing Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or

Mitel IP Phone Reference Guide66 Personalizing Phone Usage through the WebWeb LoginTo log into the web administration interface, you need• your exten

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 674. Click OK on the Certificate window.5. Click Yes on the Security Alert w

Mitel IP Phone Reference Guide68 Personalizing Phone Usage through the WebError MessagesWith Unrestricted PINs, the Change PIN window will refresh, c

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 69Unrestricted PINsWhen choosing a PIN, please ensure it is difficult for ot

Mitel IP Phone Reference Guide70 Personalizing Phone Usage through the Web8. Choose from the following options:• To replay greeting press 1.• To save

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 71These are all available from your administrator.You first need to determin

Mitel IP Phone Reference Guide72 Personalizing Phone Usage through the WebLanguage for VoicemailIf you have a voice mail box, the language used for y

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 73Record Name AnnouncementCallers will hear your recorded name announcement

2 About this Document

Mitel IP Phone Reference Guide74 Personalizing Phone Usage through the WebPermissions types are displayed in a table on the vertical axis, and Busine

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 75• Change User Details• Configure My Phones• Configure My Call Handling• Co

Mitel IP Phone Reference Guide76 Personalizing Phone Usage through the Web• Click to Call Originator–click to designate this device as your click to

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 77Supported phone models include Mitel 5020, Mitel 5212, Mitel 5220/5220e, M

Mitel IP Phone Reference Guide78 Personalizing Phone Usage through the Web3. If you are programming a Mitel 5448 PKM, select the section of keys that

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 79Feature Description Label Details Statusaccount code to acall before or du

Mitel IP Phone Reference Guide80 Personalizing Phone Usage through the WebFeature Description Label Details Statusconference unit ifconnected to a Mi

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 81Feature Description Label Details Statusconfigured thesystem with autoatte

Mitel IP Phone Reference Guide82 Personalizing Phone Usage through the WebFeature Description Label Details Statusis lit, the feature isenabled.Exter

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 83Feature Description Label Details StatusNote: This optionis displayed if t

Using the Phone System 3Using the Phone SystemThis section explains your phone features and how to use them after they have beenenabled through the

Mitel IP Phone Reference Guide84 Personalizing Phone Usage through the WebFeature Description Label Details StatusLineAppearance(LED)Assign the LineA

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 85Feature Description Label Details Statusthe other userhas programmedon the

Mitel IP Phone Reference Guide86 Personalizing Phone Usage through the WebFeature Description Label Details StatusAppearance is stillin use. The seco

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 87Feature Description Label Details Statusthe Monitor Callentry in this tabl

Mitel IP Phone Reference Guide88 Personalizing Phone Usage through the WebFeature Description Label Details Statusat a park locationsuch that it canb

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 89Feature Description Label Details Statusnumber displayedon the LCD display

Mitel IP Phone Reference Guide90 Personalizing Phone Usage through the WebTo select a Key Mapping Profile, follow these steps:1. Click My Phones in t

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 91Print LabelsUsing Print Phone Labels, you can customize and print labels f

Mitel IP Phone Reference Guide92 Personalizing Phone Usage through the WebYou can program a telephone key (see Program Memory Keys) or use the webadm

Mitel IP Phone Reference GuidePersonalizing Phone Usage through the Web 93• If the user is a primary of a monitor group, the call is immediately def