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APPENDIX A
CA
T 3 WIRING
1
2
...
300
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...
380
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MIVOICE BUSINESS
1
Release 7.0
2
All rights reserved
2
Chapter 2: System Overview
3
Chapter 5: Power
5
Chapter 6: Performance
6
Chapter 7: Applications
6
Chapter 8: Emergency Services
7
Chapter 9: IP Networking
7
Chapter 10: Licensing
8
Appendix A: CAT 3 Wiring
12
Appendix D: VoIP and VLANs
13
Appendix E: VoIP Security
13
CHAPTER 1
15
Overview
17
About This Document
19
System Management Tools
20
Engineering Tool
20
CHAPTER 2
21
System Architecture
23
MiVoice Business Controller
24
Supported Countries
25
CHAPTER 3
27
System Configurations
29
Multiple Units System
30
Distributed System
30
Hybrid System
32
Standalone ACD Controller
36
Network ACD Controllers
37
ACD limits
37
Basic Call Center
38
Advanced Call Center
39
Active agents vs. traffic
41
Local agents vs. EHD agents
42
Configuration Tables
44
AX Controller
47
CX/CXi Controller
49
CX II/CXi II Controller
51
MXe Controller
52
Typical Configurations
53
LX Controller
55
Other Maximum Limits
57
Use of SRTP
59
HTML Applications on Sets
62
Upgrading the System
63
Provisioning System Resources
64
CX Hardware Configurations
65
Programmable Keys
68
Provisioning for Traffic
70
CHAPTER 4
73
MiVoice IP Phones
75
5560 IPT Limits
76
Phones Supported on the AX
77
Micro Firewall
77
NuPoint Unified Messaging
78
SpectraLink Phones
79
Phone Stands
79
Gigabit Ethernet Phone Stand
81
System Requirements
82
Installation Recommendations
82
Coverage and Capacity
82
Typical operating range
84
Range example
84
RF Site Survey
85
Other Considerations
85
Access Connections
86
MiVoice Business Console
87
IP Sockets and Monitors
88
Worked Example
95
Phones and Voice Applications
97
CHAPTER 5
99
Introduction
101
Installation Practices
101
Controller Power Input
101
MiVoice IP Phone Power
102
Recommended Phone Powering
103
Options for IP Phone Powering
104
AC Power adapters
106
802.3af powering
106
Third party 802.3af powering
108
Powering the 5560 IPT
109
Cable Power Loss
110
Phone Power Consumption
110
Engineering Guidelines
112
Remote power
113
LLDP-MED power advertisements
118
System Power Requirements
122
CHAPTER 6
125
System Performance Index
127
Performance with Ring Groups
130
Performance with Hunt Groups
130
CHAPTER 7
133
3300 ICP Applications
135
Voice Mail
136
Networked Voice Mail
136
Embedded Music On Hold
137
Application Processor Card
138
CHAPTER 8
141
Emergency Services
143
Teleworker devices
145
Other considerations
147
CHAPTER 9
149
IP Networking Considerations
151
Clustering
152
IP trunking models
154
Variable RTP Packet Rates
157
Route Optimization
158
Automatic Route Selection
159
SIP Trunking
160
Applications compatibility
161
Support for FAX over IP
161
SIP aware firewall
162
TCP/IP port usage
163
Resiliency
164
911 emergency services
164
CHAPTER 10
165
System Licenses
167
Device Licensing
172
Licensing
173
Licensing Limits
175
Licensing Example
176
CHAPTER 11
179
Compression
181
Bandwidth availability
185
WAN bandwidth
186
Bandwidth Management
187
Zone Parent
189
1Root (WAN)
189
2 Root (WAN)
189
3Root (WAN)
189
1 Root (1)
191
2 Root (1)
191
3 Root (1)
191
Deployment boundaries
192
Additional information
193
Codec – Introduction
194
Codec selection
195
Compression – Introduction
199
IP Phones and compression
200
Compression zones
202
Compression and licenses
204
CHAPTER 12
205
Basic Concepts
213
Packet loss
214
Available bandwidth
214
Packet priority mechanisms
214
WAN connections
214
Transcoding and compression
215
Wideband voice
215
LAN architecture
216
VoIP Readiness Assessment
219
Network Measurement Criteria
220
Bandwidth Requirements
220
Serialization Delay
221
Codec Packet Rate
222
10 ms 20 ms 30 ms 40 ms
222
G.729 102 122 142 162
222
G.722.1 N/A 162 N.A 242
222
Network Priority Mechanisms
223
WAN layer 3 priority
227
LAN QoS policies
231
Full duplex network basics
232
Half duplex network basics
233
System Capabilities
234
WAN traffic working example
235
Firewalls and NAT
239
CHAPTER 13
241
Start-Up Sequence and DHCP
244
Notes Regarding LLDP-MED
250
Page 1 of 2
251
5302 Startup and DHCP
254
DHCP Option Reclassification
255
IP Phone behavior
256
DHCP Lease Time
259
3300 TFTP Server
259
CDP and VMPS
261
Port Settings
263
Release MCD 4.0 and
264
Yes Basic STP
264
MiVoice IP Phone
265
Location change indication
265
Use of VMPS with 3300 ICP
269
Network Considerations
271
SpectraLink wireless phones
272
Mitel WLAN phones
272
Wireless LAN considerations
273
Coverage and capacity
274
Connectivity to the wired LAN
274
G.711 modem pass through
276
T.38 FoIP Guidelines
277
Signalling
278
Operation
278
Line Circuits and COS Options
279
Resources required
280
DSP provisioning
280
Inter-zone default profile
281
Intra-zone default profile
281
Other intra-zone profiles
281
Recommended settings
281
T.38 Alarms
284
3300 IP Ports
285
TCP / 443 (HTTPS)
289
Enterprise
291
IP Phone
294
IP Console
295
5550-TKB
295
IP Address Restrictions
299
Cables and Connections
300
Ethernet cable distances
301
Straight and crossover cables
302
Interconnection Summary
304
APPENDIX A
305
CAT 3 Wiring Practices
307
CAT 3 Wiring
311
APPENDIX B
313
Basic Rules
315
Define the IP Addressing
316
Define the VLAN
316
Example Network Topology
317
Switch# configure terminal
318
Switch1(config-vlan)# exit
318
Router 1 configuration
322
Programming the IP addresses
323
Programming static routes
323
Create Class Maps
324
Create the Policy Maps
324
Router 2 configuration
325
Miscellaneous
328
APPENDIX C
331
LLDP, LLDP-MED Overview
333
Defining voice VLAN and ports
336
Ensure that LLDP is enabled
340
Additional Useful Commands
341
APPENDIX D
345
When to use VLANs?
347
Network Configurations
347
Standalone CXi, voice only
348
APPENDIX E
351
Data Encryption
353
Signalling and media paths
354
Signalling security
355
Data encryption support
357
VoIP Security
359
Dual Port Phones
360
IEEE 802.1X
360
Devices that support 802.1X
362
Worm and virus protection
363
Prevention of toll abuse
363
SIP Security
364
Glossary
365
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