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Table of Contents
vii
Chapter 8: Emergency Services
Emergency Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Location Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Teleworker devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
CESID auto updates, unsupported cConfigurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Other considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Chapter 9: IP Networking
IP Networking Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
IP Networking Node Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Multi-Node Management Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Clustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
IP-Trunk Connection Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
IP trunking models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Call Handling, Routing, and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Variable RTP Packet Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Service provider behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Route Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Number Planning and Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
IP Networking and Product Release Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
SIP Trunking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
SIP Trunking Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Networking ICPs with IP trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Networking ICPs with TDM trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Applications compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Third-party phone compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Support for FAX over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
SIP aware firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
TCP/IP port usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
911 emergency services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
- MIVOICE BUSINESS 1
- Release 7.0 2
- All rights reserved 2
- Chapter 2: System Overview 3
- Chapter 5: Power 5
- Chapter 6: Performance 6
- Chapter 7: Applications 6
- Chapter 8: Emergency Services 7
- Chapter 9: IP Networking 7
- Chapter 10: Licensing 8
- Appendix A: CAT 3 Wiring 12
- Appendix D: VoIP and VLANs 13
- Appendix E: VoIP Security 13
- CHAPTER 1 15
- Overview 17
- About This Document 19
- System Management Tools 20
- Engineering Tool 20
- CHAPTER 2 21
- System Architecture 23
- MiVoice Business Controller 24
- Supported Countries 25
- CHAPTER 3 27
- System Configurations 29
- Multiple Units System 30
- Distributed System 30
- Hybrid System 32
- Standalone ACD Controller 36
- Network ACD Controllers 37
- ACD limits 37
- Basic Call Center 38
- Advanced Call Center 39
- Active agents vs. traffic 41
- Local agents vs. EHD agents 42
- Configuration Tables 44
- AX Controller 47
- CX/CXi Controller 49
- CX II/CXi II Controller 51
- MXe Controller 52
- Typical Configurations 53
- LX Controller 55
- Other Maximum Limits 57
- Use of SRTP 59
- HTML Applications on Sets 62
- Upgrading the System 63
- Provisioning System Resources 64
- CX Hardware Configurations 65
- Programmable Keys 68
- Provisioning for Traffic 70
- CHAPTER 4 73
- MiVoice IP Phones 75
- 5560 IPT Limits 76
- Phones Supported on the AX 77
- Micro Firewall 77
- NuPoint Unified Messaging 78
- SpectraLink Phones 79
- Phone Stands 79
- Gigabit Ethernet Phone Stand 81
- System Requirements 82
- Installation Recommendations 82
- Coverage and Capacity 82
- Typical operating range 84
- Range example 84
- RF Site Survey 85
- Other Considerations 85
- Access Connections 86
- MiVoice Business Console 87
- IP Sockets and Monitors 88
- Worked Example 95
- Phones and Voice Applications 97
- CHAPTER 5 99
- Introduction 101
- Installation Practices 101
- Controller Power Input 101
- MiVoice IP Phone Power 102
- Recommended Phone Powering 103
- Options for IP Phone Powering 104
- AC Power adapters 106
- 802.3af powering 106
- Third party 802.3af powering 108
- Powering the 5560 IPT 109
- Cable Power Loss 110
- Phone Power Consumption 110
- Engineering Guidelines 112
- Remote power 113
- LLDP-MED power advertisements 118
- System Power Requirements 122
- CHAPTER 6 125
- System Performance Index 127
- Performance with Ring Groups 130
- Performance with Hunt Groups 130
- CHAPTER 7 133
- 3300 ICP Applications 135
- Voice Mail 136
- Networked Voice Mail 136
- Embedded Music On Hold 137
- Application Processor Card 138
- CHAPTER 8 141
- Emergency Services 143
- Teleworker devices 145
- Other considerations 147
- CHAPTER 9 149
- IP Networking Considerations 151
- Clustering 152
- IP trunking models 154
- Variable RTP Packet Rates 157
- Route Optimization 158
- Automatic Route Selection 159
- SIP Trunking 160
- Applications compatibility 161
- Support for FAX over IP 161
- SIP aware firewall 162
- TCP/IP port usage 163
- Resiliency 164
- 911 emergency services 164
- CHAPTER 10 165
- System Licenses 167
- Device Licensing 172
- Licensing 173
- Licensing Limits 175
- Licensing Example 176
- CHAPTER 11 179
- Compression 181
- Bandwidth availability 185
- WAN bandwidth 186
- Bandwidth Management 187
- Zone Parent 189
- 1Root (WAN) 189
- 2 Root (WAN) 189
- 3Root (WAN) 189
- 1 Root (1) 191
- 2 Root (1) 191
- 3 Root (1) 191
- Deployment boundaries 192
- Additional information 193
- Codec – Introduction 194
- Codec selection 195
- Compression – Introduction 199
- IP Phones and compression 200
- Compression zones 202
- Compression and licenses 204
- CHAPTER 12 205
- Basic Concepts 213
- Packet loss 214
- Available bandwidth 214
- Packet priority mechanisms 214
- WAN connections 214
- Transcoding and compression 215
- Wideband voice 215
- LAN architecture 216
- VoIP Readiness Assessment 219
- Network Measurement Criteria 220
- Bandwidth Requirements 220
- Serialization Delay 221
- Codec Packet Rate 222
- 10 ms 20 ms 30 ms 40 ms 222
- G.729 102 122 142 162 222
- G.722.1 N/A 162 N.A 242 222
- Network Priority Mechanisms 223
- WAN layer 3 priority 227
- LAN QoS policies 231
- Full duplex network basics 232
- Half duplex network basics 233
- System Capabilities 234
- WAN traffic working example 235
- Firewalls and NAT 239
- CHAPTER 13 241
- Start-Up Sequence and DHCP 244
- Notes Regarding LLDP-MED 250
- Page 1 of 2 251
- 5302 Startup and DHCP 254
- DHCP Option Reclassification 255
- IP Phone behavior 256
- DHCP Lease Time 259
- 3300 TFTP Server 259
- CDP and VMPS 261
- Port Settings 263
- Release MCD 4.0 and 264
- Yes Basic STP 264
- MiVoice IP Phone 265
- Location change indication 265
- Use of VMPS with 3300 ICP 269
- Network Considerations 271
- SpectraLink wireless phones 272
- Mitel WLAN phones 272
- Wireless LAN considerations 273
- Coverage and capacity 274
- Connectivity to the wired LAN 274
- G.711 modem pass through 276
- T.38 FoIP Guidelines 277
- Signalling 278
- Operation 278
- Line Circuits and COS Options 279
- Resources required 280
- DSP provisioning 280
- Inter-zone default profile 281
- Intra-zone default profile 281
- Other intra-zone profiles 281
- Recommended settings 281
- T.38 Alarms 284
- 3300 IP Ports 285
- TCP / 443 (HTTPS) 289
- Enterprise 291
- IP Phone 294
- IP Console 295
- 5550-TKB 295
- IP Address Restrictions 299
- Cables and Connections 300
- Ethernet cable distances 301
- Straight and crossover cables 302
- Interconnection Summary 304
- APPENDIX A 305
- CAT 3 Wiring Practices 307
- CAT 3 Wiring 311
- APPENDIX B 313
- Basic Rules 315
- Define the IP Addressing 316
- Define the VLAN 316
- Example Network Topology 317
- Switch# configure terminal 318
- Switch1(config-vlan)# exit 318
- Router 1 configuration 322
- Programming the IP addresses 323
- Programming static routes 323
- Create Class Maps 324
- Create the Policy Maps 324
- Router 2 configuration 325
- Miscellaneous 328
- APPENDIX C 331
- LLDP, LLDP-MED Overview 333
- Defining voice VLAN and ports 336
- Ensure that LLDP is enabled 340
- Additional Useful Commands 341
- APPENDIX D 345
- When to use VLANs? 347
- Network Configurations 347
- Standalone CXi, voice only 348
- APPENDIX E 351
- Data Encryption 353
- Signalling and media paths 354
- Signalling security 355
- Data encryption support 357
- VoIP Security 359
- Dual Port Phones 360
- IEEE 802.1X 360
- Devices that support 802.1X 362
- Worm and virus protection 363
- Prevention of toll abuse 363
- SIP Security 364
- Glossary 365
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