Mitel 5560 IPT none Specifications download pdf (Page 365)

Glossary

351

Glossary

ACD – Automatic Call Distribution. A package of advanced call processing features, relating

to groups of agents who handle calls and agent supervisors.

AMC – Applications Management Center. Used to activate new hardware and software

licenses for Mitel products.

ARP – Address Resolution Protocol. Used to identify a MAC address against an IP address.

ARS – Automatic Route Selection. This is a method whereby call control can best determine

the path from one controller to another and provide a seamless connection to the user.

ASU – Analog Services Unit. This unit provides a combination of analog ONS interfaces for

phones and/or LS trunks.

BRI – Basic Rate Interface. Digital ISDN connection to PSTN or local digital phone. This is

the smallest quantity of digital channels that can be delivered, and consists of 2 digital channels

for voice and data. Variants include the U interface for North America and S0 in Europe.

Call Control. Software to create connections and paths between end user devices.

CAT 3 – Category 3 Cable. A type of UTP cable for use in a LAN, capable of 16 Mbps. Typically

used for voice and data on 10BASE-T Ethernet.

CAT 5 – Category 5 Cable. A type of UTP cable for use in a LAN, capable of 100 Mbps.

CCS – Centum Call Second. A measure of call traffic. One call lasting 100 seconds is referred

to as 1CCS.

CDE – Customer Data Entry. A command line interface used to configure the ICP.

CDP – Cisco Discovery Protocol. A Cisco proprietary protocol that allows IP devices and L2

switches to communicate with each other for configuration purposes

CEID – Cluster Element ID. A means of identifying different system units to maintain a

consistent number plan.

CESID – Customer Emergency Services Identifier. A means of correlating a user and a

directory number to information stored in a physical location data base.

CIM – Copper Interface Module. A TDM interface module used to connect the ICP to various

peripherals via CAT 5 UTP.

CIR – Committed Information Rate. A means to identify how much information MUST be

carried in a connection, e.g. CIR = 64 kbps for voice.

CODEC – COder and DECcoder. Coder and decoder commonly used as a single function. A

means to convert analog speech into digital PCM and vice versa.

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Mitel 5560 IPT none Specifications Page 365