Mitel 3100 User's Guide download pdf (Page 119)

Routine maintenance

111

Maintenance

Routine

Checking the system

1. Check the controller and expansion unit. Ensure all

Light Emitting Diodes (LEDs) are displaying correctly.

See Checking the system LEDs (p. 141).

2. Make internal and external calls from the IP phones

and analog sets.

3. Call into the system and ensure that incoming calls

ring the required extension (attendant) or extensions.

4. Log on to a PC on the network and ensure that you

can access the Internet.

5. Ensure that you can log into the system, group

administration and desktop tools.

6. Review voice mail programming. Ensure that

incoming callers cannot access an external line

through voice mail. In the System tool, choose Voice,

click Voicemail, click System Settings, and then

click Voicemail Options. Set the “Restrict #’s that

Begin with” field to include the outgoing line access

digits (default 9).

7. Ensure the external call forwarding permissions are

set correctly. In the System tool, choose Voice, click

Extensions, and then click Remote Call Forward.

8. Ensure that users have the URL, username and

passcode to the desktop user tool. Send each user

an e-mail with this information.

Users access the desktop tool by launching the login

page, entering their username (defaults to their

extension number), and their passcode (defaults to

their extension number).

9. Ensure that Toll Restriction, Restriction Groups,

Class of Service, and Toll Restriction Matrix settings

are set correctly. See Restrict external access (toll

restriction/call barring) (p. 58).

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Mitel 3100 User's Guide Page 119