Mitel 3100 User's Guide Page 156
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- Table of contents
- TROUBLESHOOTING
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Technician’s Handbook
148
System troubleshooting
Table 8: System troubleshooting
You receive Database Error
messages while entering data
in the system tool.
Data that you know you have
saved in a page of the system
tool disappears. Data in the
tools is not appearing correctly.
You cannot enter data in a
field.
The user interface of the tool
behaves erratically.
Database errors appear in the
bootup script. See Viewing
diagnostics (p. 143).
Incorrect version of
Internet Explorer.
Corrupted database.
Data element already
exists (for example,
MAC address already
in form).
Obtain required version of
Internet Explorer. See PC
requirements (p. 22).
See Fixing database or soft-
ware corruption (p. 153).
Read/Write errors to ATA1
(hard disk) appear in the
bootup script. See Viewing
diagnostics (p. 143) and
Checking the bootup script (p.
144).
Hard disk failure. Reformat the hard disk.
Replace the hard disk. See
Replacing a faulty hard disk
(p. 160).
Voice mail isn’t working Voice mail ports are
locked up.
Improper program-
ming.
Hard disk failure.
Dial the voice mail ports
directly (1048 to 1051).
Reboot the system. See
Rebooting the system (p.
116).
Check voice mail program-
ming. See Programming the
voice mail settings (p. 61)
Replace the hard disk. See
Replacing a faulty hard disk
(p. 160).
Software upgrade to the next
version fails.
Software problem. See Restoring the system with
previous software (p. 155).
3100 Hand.bk Page 148 Monday, August 19, 2002 8:49 PM
- TECHNICIAN’S HANDBOOK 1
- Chapter 1 : Introduction 3
- Chapter 2 : Installation 3
- Chapter 3 : Programming 4
- Table of Contents 5
- Appendix A : Default database 7
- Appendix B : Reference 7
- Appendix C : Planning 7
- Chapter 1 9
- Technician’s Handbook 10
- About this handbook 11
- Symbols used in this handbook 13
- Important safety instructions 14
- About the 3100 ICP system 15
- A fully expanded system 16
- Voice functionality 16
- Data functionality 16
- Introduction 17
- Chapter 2 25
- Installation 25
- Before you begin 27
- Controller components 28
- Table 2: System components 29
- Installation checklist 30
- Installation overview 32
- Configuring the PC 34
- Windows 2000 35
- Windows ME 35
- Windows XP 36
- Key system, PBX, or other? 38
- Login: system (default) 40
- Password: mnet (default) 40
- Connect the phones and lines 42
- Verify the system 43
- Installation tips 44
- Chapter 3 45
- Programming 45
- Programming overview 47
- About the programming tools 48
- Tools are password protected 49
- Enable your options 49
- Set system date and time 50
- Review the numbering plan 50
- Program the online services 54
- Programming the extensions 55
- Setting up the auto attendant 70
- Record the system greetings 71
- Commit your changes 75
- Perform a database backup 75
- Programming tips 76
- Chapter 4 77
- Configuring the IP 77
- About IP networking 79
- Network capabilities 80
- Planning your LAN 81
- IP programming sequence 83
- Using Static IP addressing 86
- Using DHCP Client 86
- Through the WAN port 89
- Using a remote DHCP server 93
- !%cUSd_ 100
- Assigning a gateway 101
- 8. Click Save 102
- 9. Commit your changes 102
- Configuring the IP Network 103
- Configuring the 103
- IP Network 103
- SonicWALL SOHO2 110
- IP networking tips 114
- Chapter 5 115
- Routine maintenance 115
- Is the system healthy? 117
- Is the system secure? 118
- Checking the system 119
- Launching the tools 121
- Obtain your MOSS option code 122
- Rebooting the system 124
- Powering down the system 125
- Powering up the system 126
- Upgrading the system 127
- Adding an expansion unit 128
- Performing a software upgrade 129
- !']Y^ 130
- Applying a software patch 131
- Replacing a flash card 131
- & ]Y^ 134
- Performing backups 136
- Saving call (SMDR) logs 138
- Using a remote access session 139
- Reset the phone 143
- Creating a user guide 144
- Using a database template 145
- Maintenance tips 146
- Chapter 6 147
- Troubleshooting and 147
- Checking the system LEDs 149
- Checking the logs 150
- Viewing diagnostics 151
- Checking the bootup script 152
- Line troubleshooting 153
- IP phone troubleshooting 154
- Analog phone troubleshooting 155
- System troubleshooting 156
- Network troubleshooting 157
- Troubleshooting and Repair 159
- Troubleshooting 159
- " ]Y^ 163
- Restoring voice mail data 165
- Replacing faulty components 166
- Replacing a faulty hard disk 168
- Field replaceable units 170
- Troubleshooting tips 171
- Appendix A 173
- Default Database 173
- Numbering plan 176
- Numbering assignment 176
- Analog set configuration 177
- Table 13: Timer defaults 178
- Database 179
- Feature access codes 180
- Appendix B 183
- Reference 183
- Call logging (SMDR) details 185
- Table 16: Event Codes 186
- Ring Map handling 187
- Controller card connectors 197
- Port pinouts 198
- Line protocols 202
- Cable pinouts 203
- Appendix C 205
- Planning 205
- System parameters 208
- Voice parameters 209
- Table 30: Extensions 210
- Table 33: Ring Maps 212
- Table 36: Hunt maps 214
- Toll restriction 216
- Voice mail 217
- IP networking 218
- Numerics 219
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