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Introduction
5
Introduction
Support to address frequently asked questions regarding
software and hardware problems. Obtain the latest TSBs
from Mitel OnLine.
Helpful websites
For definitions of technical terms
• http://www.techweb.com/encyclopedia
• http://www.whatis.com
For networking information
• http://www.practicallynetworked.com
• http://www.networktroubleshooting.com
Terminology
Glossaries are provided in the Technical Manual and in
the Installation and Maintenance Course Student
Manual.
Symbols used in this handbook
A stop symbol indicates a hazardous situation which, if
not avoided, could result in injury or death.
A yield symbol with an exclamation mark indicates a
situation which, if not avoided, could result in damage to
the equipment.
A light bulb identifies an important note or a useful tip.
A clock indicates the amount of time that is required to
perform the associated step.
A pointer symbol identifies an important cross reference.
%]Y^
- TECHNICIAN’S HANDBOOK 1
- Chapter 1 : Introduction 3
- Chapter 2 : Installation 3
- Chapter 3 : Programming 4
- Table of Contents 5
- Appendix A : Default database 7
- Appendix B : Reference 7
- Appendix C : Planning 7
- Chapter 1 9
- Technician’s Handbook 10
- About this handbook 11
- Symbols used in this handbook 13
- Important safety instructions 14
- About the 3100 ICP system 15
- A fully expanded system 16
- Voice functionality 16
- Data functionality 16
- Introduction 17
- Chapter 2 25
- Installation 25
- Before you begin 27
- Controller components 28
- Table 2: System components 29
- Installation checklist 30
- Installation overview 32
- Configuring the PC 34
- Windows 2000 35
- Windows ME 35
- Windows XP 36
- Key system, PBX, or other? 38
- Login: system (default) 40
- Password: mnet (default) 40
- Connect the phones and lines 42
- Verify the system 43
- Installation tips 44
- Chapter 3 45
- Programming 45
- Programming overview 47
- About the programming tools 48
- Tools are password protected 49
- Enable your options 49
- Set system date and time 50
- Review the numbering plan 50
- Program the online services 54
- Programming the extensions 55
- Setting up the auto attendant 70
- Record the system greetings 71
- Commit your changes 75
- Perform a database backup 75
- Programming tips 76
- Chapter 4 77
- Configuring the IP 77
- About IP networking 79
- Network capabilities 80
- Planning your LAN 81
- IP programming sequence 83
- Using Static IP addressing 86
- Using DHCP Client 86
- Through the WAN port 89
- Using a remote DHCP server 93
- !%cUSd_ 100
- Assigning a gateway 101
- 8. Click Save 102
- 9. Commit your changes 102
- Configuring the IP Network 103
- Configuring the 103
- IP Network 103
- SonicWALL SOHO2 110
- IP networking tips 114
- Chapter 5 115
- Routine maintenance 115
- Is the system healthy? 117
- Is the system secure? 118
- Checking the system 119
- Launching the tools 121
- Obtain your MOSS option code 122
- Rebooting the system 124
- Powering down the system 125
- Powering up the system 126
- Upgrading the system 127
- Adding an expansion unit 128
- Performing a software upgrade 129
- !']Y^ 130
- Applying a software patch 131
- Replacing a flash card 131
- & ]Y^ 134
- Performing backups 136
- Saving call (SMDR) logs 138
- Using a remote access session 139
- Reset the phone 143
- Creating a user guide 144
- Using a database template 145
- Maintenance tips 146
- Chapter 6 147
- Troubleshooting and 147
- Checking the system LEDs 149
- Checking the logs 150
- Viewing diagnostics 151
- Checking the bootup script 152
- Line troubleshooting 153
- IP phone troubleshooting 154
- Analog phone troubleshooting 155
- System troubleshooting 156
- Network troubleshooting 157
- Troubleshooting and Repair 159
- Troubleshooting 159
- " ]Y^ 163
- Restoring voice mail data 165
- Replacing faulty components 166
- Replacing a faulty hard disk 168
- Field replaceable units 170
- Troubleshooting tips 171
- Appendix A 173
- Default Database 173
- Numbering plan 176
- Numbering assignment 176
- Analog set configuration 177
- Table 13: Timer defaults 178
- Database 179
- Feature access codes 180
- Appendix B 183
- Reference 183
- Call logging (SMDR) details 185
- Table 16: Event Codes 186
- Ring Map handling 187
- Controller card connectors 197
- Port pinouts 198
- Line protocols 202
- Cable pinouts 203
- Appendix C 205
- Planning 205
- System parameters 208
- Voice parameters 209
- Table 30: Extensions 210
- Table 33: Ring Maps 212
- Table 36: Hunt maps 214
- Toll restriction 216
- Voice mail 217
- IP networking 218
- Numerics 219
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