Mitel 3100 User's Guide Page 4
- Page / 230
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Technician’s Handbook
iv
Chapter 3 : Programming
Programming overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
About the programming tools. . . . . . . . . . . . . . . . . . . . . . . . . . 40
Tools are password protected . . . . . . . . . . . . . . . . . . . . . . . . . 41
Enable your options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Programming the system parameters . . . . . . . . . . . . . . . . . . . 42
Set system date and time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Review the numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Set the login attributes for users. . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the system-wide settings . . . . . . . . . . . . . . . . . . . . . . . 45
Identify the power source of the IP phones . . . . . . . . . . . . . . . . . 45
Program the online services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Programming the extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Program the extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Program the extension groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Program the extension voice mailboxes. . . . . . . . . . . . . . . . . . . . 48
Program the extension personal keys . . . . . . . . . . . . . . . . . . . . . 48
Programming the voice parameters . . . . . . . . . . . . . . . . . . . . . 50
Modify the extensions and system directory. . . . . . . . . . . . . . . . . 50
Program the incoming access (ring maps). . . . . . . . . . . . . . . . . . 51
Program external access (line and hunt groups) . . . . . . . . . . . . . 52
Programming BRI ISDN access (UK only) . . . . . . . . . . . . . . . . . . 53
Restrict external access (toll restriction/call barring) . . . . . . . . . . 58
Program the voice management parameters . . . . . . . . . . . . . . . . 60
Programming the voice mail settings. . . . . . . . . . . . . . . . . . . . 61
Setting up the auto attendant . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Log in to the administrator station . . . . . . . . . . . . . . . . . . . . . . . . 62
Record the system greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Record the bilingual welcome greeting. . . . . . . . . . . . . . . . . . . . . 64
Configuring call logging (SMDR) . . . . . . . . . . . . . . . . . . . . . . . 65
Commit your changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Perform a database backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Programming tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Chapter 4 : Configuring the IP network
About IP networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Network capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
3100 Hand.bk Page iv Monday, August 19, 2002 8:49 PM
- TECHNICIAN’S HANDBOOK 1
- Chapter 1 : Introduction 3
- Chapter 2 : Installation 3
- Chapter 3 : Programming 4
- Table of Contents 5
- Appendix A : Default database 7
- Appendix B : Reference 7
- Appendix C : Planning 7
- Chapter 1 9
- Technician’s Handbook 10
- About this handbook 11
- Symbols used in this handbook 13
- Important safety instructions 14
- About the 3100 ICP system 15
- A fully expanded system 16
- Voice functionality 16
- Data functionality 16
- Introduction 17
- Chapter 2 25
- Installation 25
- Before you begin 27
- Controller components 28
- Table 2: System components 29
- Installation checklist 30
- Installation overview 32
- Configuring the PC 34
- Windows 2000 35
- Windows ME 35
- Windows XP 36
- Key system, PBX, or other? 38
- Login: system (default) 40
- Password: mnet (default) 40
- Connect the phones and lines 42
- Verify the system 43
- Installation tips 44
- Chapter 3 45
- Programming 45
- Programming overview 47
- About the programming tools 48
- Tools are password protected 49
- Enable your options 49
- Set system date and time 50
- Review the numbering plan 50
- Program the online services 54
- Programming the extensions 55
- Setting up the auto attendant 70
- Record the system greetings 71
- Commit your changes 75
- Perform a database backup 75
- Programming tips 76
- Chapter 4 77
- Configuring the IP 77
- About IP networking 79
- Network capabilities 80
- Planning your LAN 81
- IP programming sequence 83
- Using Static IP addressing 86
- Using DHCP Client 86
- Through the WAN port 89
- Using a remote DHCP server 93
- !%cUSd_ 100
- Assigning a gateway 101
- 8. Click Save 102
- 9. Commit your changes 102
- Configuring the IP Network 103
- Configuring the 103
- IP Network 103
- SonicWALL SOHO2 110
- IP networking tips 114
- Chapter 5 115
- Routine maintenance 115
- Is the system healthy? 117
- Is the system secure? 118
- Checking the system 119
- Launching the tools 121
- Obtain your MOSS option code 122
- Rebooting the system 124
- Powering down the system 125
- Powering up the system 126
- Upgrading the system 127
- Adding an expansion unit 128
- Performing a software upgrade 129
- !']Y^ 130
- Applying a software patch 131
- Replacing a flash card 131
- & ]Y^ 134
- Performing backups 136
- Saving call (SMDR) logs 138
- Using a remote access session 139
- Reset the phone 143
- Creating a user guide 144
- Using a database template 145
- Maintenance tips 146
- Chapter 6 147
- Troubleshooting and 147
- Checking the system LEDs 149
- Checking the logs 150
- Viewing diagnostics 151
- Checking the bootup script 152
- Line troubleshooting 153
- IP phone troubleshooting 154
- Analog phone troubleshooting 155
- System troubleshooting 156
- Network troubleshooting 157
- Troubleshooting and Repair 159
- Troubleshooting 159
- " ]Y^ 163
- Restoring voice mail data 165
- Replacing faulty components 166
- Replacing a faulty hard disk 168
- Field replaceable units 170
- Troubleshooting tips 171
- Appendix A 173
- Default Database 173
- Numbering plan 176
- Numbering assignment 176
- Analog set configuration 177
- Table 13: Timer defaults 178
- Database 179
- Feature access codes 180
- Appendix B 183
- Reference 183
- Call logging (SMDR) details 185
- Table 16: Event Codes 186
- Ring Map handling 187
- Controller card connectors 197
- Port pinouts 198
- Line protocols 202
- Cable pinouts 203
- Appendix C 205
- Planning 205
- System parameters 208
- Voice parameters 209
- Table 30: Extensions 210
- Table 33: Ring Maps 212
- Table 36: Hunt maps 214
- Toll restriction 216
- Voice mail 217
- IP networking 218
- Numerics 219
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