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Technician’
s Handbook
38
3100 Hand.bk Page 38 Monday, August 19, 2002 8:49 PM
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TECHNICIAN’S HANDBOOK
1
Chapter 1 : Introduction
3
Chapter 2 : Installation
3
Chapter 3 : Programming
4
Table of Contents
5
Appendix A : Default database
7
Appendix B : Reference
7
Appendix C : Planning
7
Chapter 1
9
Technician’s Handbook
10
About this handbook
11
Symbols used in this handbook
13
Important safety instructions
14
About the 3100 ICP system
15
A fully expanded system
16
Voice functionality
16
Data functionality
16
Introduction
17
Chapter 2
25
Installation
25
Before you begin
27
Controller components
28
Table 2: System components
29
Installation checklist
30
Installation overview
32
Configuring the PC
34
Windows 2000
35
Windows ME
35
Windows XP
36
Key system, PBX, or other?
38
Login: system (default)
40
Password: mnet (default)
40
Connect the phones and lines
42
Verify the system
43
Installation tips
44
Chapter 3
45
Programming
45
Programming overview
47
About the programming tools
48
Tools are password protected
49
Enable your options
49
Set system date and time
50
Review the numbering plan
50
Program the online services
54
Programming the extensions
55
Setting up the auto attendant
70
Record the system greetings
71
Commit your changes
75
Perform a database backup
75
Programming tips
76
Chapter 4
77
Configuring the IP
77
About IP networking
79
Network capabilities
80
Planning your LAN
81
IP programming sequence
83
Using Static IP addressing
86
Using DHCP Client
86
Through the WAN port
89
Using a remote DHCP server
93
!%cUSd_
100
Assigning a gateway
101
8. Click Save
102
9. Commit your changes
102
Configuring the IP Network
103
Configuring the
103
IP Network
103
SonicWALL SOHO2
110
IP networking tips
114
Chapter 5
115
Routine maintenance
115
Is the system healthy?
117
Is the system secure?
118
Checking the system
119
Launching the tools
121
Obtain your MOSS option code
122
Rebooting the system
124
Powering down the system
125
Powering up the system
126
Upgrading the system
127
Adding an expansion unit
128
Performing a software upgrade
129
!']Y^
130
Applying a software patch
131
Replacing a flash card
131
& ]Y^
134
Performing backups
136
Saving call (SMDR) logs
138
Using a remote access session
139
Reset the phone
143
Creating a user guide
144
Using a database template
145
Maintenance tips
146
Chapter 6
147
Troubleshooting and
147
Checking the system LEDs
149
Checking the logs
150
Viewing diagnostics
151
Checking the bootup script
152
Line troubleshooting
153
IP phone troubleshooting
154
Analog phone troubleshooting
155
System troubleshooting
156
Network troubleshooting
157
Troubleshooting and Repair
159
Troubleshooting
159
" ]Y^
163
Restoring voice mail data
165
Replacing faulty components
166
Replacing a faulty hard disk
168
Field replaceable units
170
Troubleshooting tips
171
Appendix A
173
Default Database
173
Numbering plan
176
Numbering assignment
176
Analog set configuration
177
Table 13: Timer defaults
178
Database
179
Feature access codes
180
Appendix B
183
Reference
183
Call logging (SMDR) details
185
Table 16: Event Codes
186
Ring Map handling
187
Controller card connectors
197
Port pinouts
198
Line protocols
202
Cable pinouts
203
Appendix C
205
Planning
205
System parameters
208
Voice parameters
209
Table 30: Extensions
210
Table 33: Ring Maps
212
Table 36: Hunt maps
214
Toll restriction
216
Voice mail
217
IP networking
218
Numerics
219
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