Mitel 1000 guide Owner's Manual download pdf (Page 86)

B Troubleshooting

This appendix takes you through a step-by-step procedure to help

you resolve problems that you may encounter when installing or

using Mitel 1000.

Troubleshooting your Cordless Phone

Problem(s) Possible Causes Solutions

No dialing tone

when pressing .

You are too far from the base

unit.

- Battery is low (low battery icon

is displayed).

Move closer to the

base unit.

Charge the battery.

icon is flashing.

- The handset is not registered.

If the handset is unregistered, it

displays UNREGISTERED.

- The handset is out of range.

- Register the handset.

See page 14

- Move closer to the

base unit.

When the handset is

placed on the

charger, no beep is

heard.

- The handset is not placed

properly on the base unit or

charger.

- The charging contacts are

dirty.

- The handset tone is turned off.

- The handset’s power is turned

off before placing it on the

charger.

- Take the handset off

the base unit and put it

back again.

- Clean the charging

contacts with a clean

and dry cloth.

- Turn on the handset

tone from the Sounds

Menu.

Battery icon

remains empty

although the

handset has

charged

for 24 hours.

- Handset battery is defective.

- Handset is not placed properly

on the base unit or charger.

- Please contact your

supplier to purchase a

new rechargeable

battery.

- Check to make sure

the battery icon is

scrolling.

No symbol on the

display.

- Battery is uncharged.

- Charge battery.

Bad audio quality

(crackles, echo,

etc.)

- Interference from nearby

electrical appliance.

- Mitel 1000 unit is installed in a

room with thick walls.

- The handset is too far from

the base unit.

- Try plugging the base

unit to a different

location.

- Install the base unit in

a different room.

- Move closer to the

base unit.

The phone does

not ring when a call

comes in.

- The ringer is turned off.

- The phone is not programmed

to ring

- Turn on the ringer.

- Program the phone to

ring for Incoming Calls.

See Page 67.

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Mitel 1000 guide Owner's Manual Page 86

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