Mitel 5201 Specifications download pdf (Page 48)

Administrator reference guide

To set up or modify auto attendant choices, follow these steps:

1. Select Auto Attendant in the left menu.

2. Select the Name to select an auto attendant from the list.

3. Select the link in the Auto Attendant Menu and Menu Options section of the page for

the auto attendant menu that you want to configure.

4. Enter a name for the menu in the Menu Name field (optional).

5. Type the introductory prompt text for the menu in the Introductory Prompt field (optional).

This additional text is saved and can later be used to guide you through recording menu

prompts.

6. Select the language for the menu from the Language list (if required). The language

selected determines the language for the default menu prompts and error messages. The

Language list displays the languages supported by your service provider.

7. Select an option from the Send Caller To list for each of the phone keys.

8. Type prompt text for each phone key configured in the associated Wording for Prompt

field (optional). This additional text is saved and can later be used to guide you through

recording menu prompts.

9. Select the number of times that you want the auto attendant menu prompts to be repeated

from the Play menu prompt list.

10. Configure an action for the auto attendant if there is no input from the caller (for example,

if a caller was not using a touch tone phone), after prompts have been repeated the con-

figured number of times in the Play menu prompt list. There are three options: Call Group,

System Disconnect, and User.

11. Select the Save button to save the menu options configuration, or select the Cancel button

to discard your changes.

12. Record a new menu prompt for the affected auto attendant menu. If you do not record a

new menu prompt, callers will not know how to navigate the auto attendant. Refer to the

Record audio prompt and greetings section on page Recording audio prompts and

greetings on page 46 for details.

Last Name Directory Transfers the caller to the Internal Company Directory, where entries are

listed by last name.

Previous Menu The caller can move back one menu level.

Submenu Transfers the caller to another menu under the parent menu.

System Disconnect Disconnects the caller from the system, terminating the call.

User Transfers the caller to a specified user.

Voicemail Deposit Prompts the caller for their extension and then transfers them directly to

the voice mail box associated with that extension for voice mail deposit.

Voicemail Retrieval Prompts the caller for their extension and then transfers them to their own

voice mail box voice mail retrieval.

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Mitel 5201 Specifications Page 48