Mitel 5201 Specifications download pdf (Page 56)

Administrator reference guide

•Select User as the action that should be taken if the caller does not select a phone

key. A list of users is displayed adjacent to the list. Select the appropriate user from

this list.

- Reason: If the caller does not or is not able to select a phone key, they could be

transferred to the operator who can then manually direct their call. If the operator

is unavailable, the caller is then transferred to the operator's call coverage.

3. Select the Save button to save the main menu configuration.

Example: Part C – Configure your Auto Attendant Sales menu options

1. Select the first Submenu in the Auto Attendant Menu section.

2. Type a submenu name and prompt text for the Submenu prompt.

Menu Name: Sales Menu

Introductory Prompt: You have reached the Ace Automobiles Sales Department.

3. Define the auto attendant menu option for each phone Key in the list by choosing from the

Send Caller To list. At the same time, type prompt text in the Wording for Prompt fields

that you can use as a reference when recording the prompts.

One example of how the Ace Automobiles auto attendant sales menu could be defined is

provided below. In this example, the sales team is reached via call groups that have been set

up according to the specialties at Ace Automobiles.

Note: Selecting Call Group displays a list of call groups in the Details area adjacent to

the Send Caller To list. Select the appropriate Call Group from this list.

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Mitel 5201 Specifications Page 56