Mitel 5201 Specifications download pdf (Page 53)

Administering the phone system

7. Listen to the audio instructions, “Please record your message after the tone. When you are

finished, press # for more options”.

8. When you hear the tone, record the prompt into the handset. Use the prompt text on the

Record Prompt page as a reference for what to say.

9. When you are finished, press the # key.

10. Choose from the following options:

• To replay the prompt or greeting press 1

• To save the prompt or greeting press 2

• To re-record the prompt or greeting press 3

• To exit without saving press *

11. For each additional greeting or prompt that you want to record, press the appropriate

Record button and repeat steps 7 through 10.

12. Replace the handset.

13. Select the Done button to close the Record Prompt page.

Example – Create a custom auto attendant

This topic provides an example of how to create a custom auto attendant. The auto attendant

is being created for the fictitious company, Ace Automobiles. Ace Automobiles specializes in

the sales and repair of blue, red, and old cars. They have divided their sales and service teams

based on a blue, red, or old car specialty.

Prerequisites:

Before setting up the auto attendant for Ace Automobiles, you must do the following:

• Confirm the valid extension ranges for users and call groups.

• Enter all of your employees with telephones as system users.

• Add a Blue Car Sales Call Group, a Red Car Sales Call Group and an Old Car Sales Call

Group.

Example: Part A – Create the auto attendant

1. Select Auto Attendant in the left menu.

2. Select the Add Auto Attendant button.

3. Type the auto attendant name and extension in the General Information section.

4. Select English from the Default Language list.

5. Check the Time of Day Greetings check box in the Time of Day Greeting section to turn

on the Time of Day Greetings. Type prompt text in the fields provided for each Time of Day

Greeting.

• Morning greeting

• Afternoon greeting

1 2 ... 48 49 50 51 52 53 54 55 56 57 58 ... 85 86

No comments

Mitel 5201 Specifications Page 53