Mitel 5201 Specifications download pdf (Page 64)

Administrator reference guide

• Evening Greeting

• Main Menu prompt

10. Replace the handset.

11. Select the Done button to close the Record Prompt page.

The voice mail auto attendant is now saved with a custom phone key option configuration and

matching custom prompts and greetings recordings.

Example: Part D – Test your auto attendant

Test your set-up by calling the extension that you have assigned to your auto attendant. Listen

to the prompts and greetings to ensure that you are satisfied with them, then select each of the

phone keys to ensure they respond as you expected.

Example: Part E – Access to your auto attendant

To provide access to your auto attendant from an external phone, assign one of your incoming

phone numbers to dial directly into the auto attendant. See Incoming call routing on page

Incoming call routing on page 60.

Incoming call routing

Incoming call routing is used to configure the call destination for each phone number assigned

to your company. You can assign different destinations to the same phone number based on

your business hours. The options available for call routing are an auto attendant, an employee,

a location or a call group.

In addition to business hours, you can define an emergency override destination (which can

be an internal or external number). With a single click, you can set the call routing for all of your

company phone numbers to route to the emergency override destination(s). You can also

individually set your company numbers to route to the emergency override destination. With

a single click, you can restore the call routing for all your company phone numbers back to their

previous non-override settings.

View incoming call routing details

To view incoming call routing details, select Incoming Call Routing in the left menu. Your

company phone numbers are listed in the Phone Number column.

For the Time of Day routing (Open, Closed, Lunch and Special), the destination for each phone

number within your company is displayed as a telephone extension adjacent to the phone

number. Call destination can be one of your company auto attendants, users, locations, or call

groups.

For the Override routing, the telephone number (as it would be dialed from the default site of

your company) to which calls are routed in the Emergency Override state is displayed.

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Mitel 5201 Specifications Page 64