Mitel 5201 Specifications download pdf (Page 60)

Administrator reference guide

5. Define the action that should be taken if the caller to the auto attendant does not make a

phone key selection. This could happen, for example, if the caller is unsure of what option

to select.

• Select User as the action that should be taken if the caller does not select a phone key.

A list of users is displayed adjacent to the list. Select the appropriate user from this list.

- Reason: If the caller does not or is not able to select a phone key, they could be

transferred to the service manager who can then manually direct their call. If the

service manager is unavailable, the caller is then transferred to the service man-

ager's call coverage.

6. Select the Save button to save the Service menu configuration.

Example: Part E – Record your greetings and prompts

1. Select the Save and Record All button at the bottom of the page.

2. Confirm that the extension of the telephone you will be using to record the prompts and

greetings matches the extension in the Extension field. Type a different extension if re-

quired.

3. Press the Record button beside the Morning Greeting.

4. When the phone rings, lift the handset.

5. Listen to the audio instructions: “Please record your message after the tone. When you are

finished, press # for more options”.

6. When you hear the tone, record the prompt into the handset. Use the prompt text on the

Record Prompt page as a reference for what to say.

7. When you are finished, press the # key.

8. Choose from the following options:

• To replay the prompt or greeting press 1

• To save the prompt or greeting press 2

• To re-record the prompt or greeting press 3

• To exit without saving press *

9. Press the Record button and repeat steps 6 through 10 for the following:

• Afternoon Greeting

• Evening Greeting

• Main Menu prompt

• Sales Menu prompt

• Service Menu prompt

10. Replace the handset

11. Select the Done button to close the Record Prompt page.

The Ace Automobiles auto attendant is now saved with a custom phone key option configuration

and matching custom prompts and greetings recordings.

1 2 ... 55 56 57 58 59 60 61 62 63 64 65 ... 85 86

No comments

Mitel 5201 Specifications Page 60