Mitel 5201 Specifications download pdf (Page 67)

Administering the phone system

When Emergency Override is enabled, the main Incoming Call Routing page will show all the

Time of Day call destinations (Open, Closed, Lunch, Special) as greyed out and the Override

destination is displayed in bold.

Disable Emergency Override Routing

To disable Emergency Override Routing so that all call routing returns to the previous

configuration, follow these steps:

1. Select Incoming Call Routing in the left menu.

2. Select the Disable All Overrides button.

To disable Emergency Override Routing for one of your company phone numbers, follow these

steps:

1. Select Incoming Call Routing in the left menu.

2. Select the phone number for which you want to disable the Emergency Override Routing.

3. In the Emergency Override section, deselect the Enable Emergency Override Routing

checkbox.

When Emergency Override Routing is disabled, the main Incoming Call Routing page will show

all the Time of Day call destinations (Open, Closed, Lunch, Special) in bold and the Override

destination greyed out.

Example – Configure incoming call routing

This section provides an example of how to configure incoming call routing. Incoming call routing

is being configured for a fictitious company with the following phone numbers: 6132244444,

6132244445, 6132244446.

Requirements

The company has the following requirements for how their phone numbers will be used:

• One phone number will be dedicated to the CEO so that he can be reached directly.

• One phone number will be dedicated to the sales team so that they can be reached directly.

All sales team telephones should ring when this phone number is dialed.

• One phone number will be used as the "main" company phone number. They would like

this phone number to be directed to an operator during regular business hours and the

company auto attendant during off-hours.

Pre-requisites

Before configuring incoming call routing for this company, you must do the following:

• Add the CEO, the operator and all sales team members into the system. See Users and

locations.

• Add a call group for the sales team into the system. See Managing group features.

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Mitel 5201 Specifications Page 67