Mitel 5201 Specifications Page 68
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Administrator reference guide
64
• Add an auto attendant into the system. See Auto attendant.
• Configure the business hour details to match the company's working hours. See Business
hours.
Example: Part A – Configure the CEO's phone number
To configure the system so that 6132244444 is the CEO's phone number, follow these steps:
1. Select Incoming Call Routing in the left menu.
2. Select the Extension or Click to Set associated with 6132244444 under any business
hour category.
3. Select the Employee/Location option. Select the CEO's name from the list provided.
4. Check the Use this extension for all hours check box.
5. Select the Save button.
Example: Part B – Configure the sales team phone number
To configure the system so that 6132244445 is the phone number for the sales team, follow
these steps:
1. Select Incoming Call Routing in the left menu.
2. Select the Extension or Click to Set associated with 6132244445 under any business
hour category.
3. Select the Calling Group option. Select the sales team's call group from the list provided.
4. Check the Use this extension for all hours check box.
5. Select the Save button.
Example: Part C – Configure the "main" company phone number
To configure the system so that 6132244446 is directed to an operator during regular business
hours, follow these steps:
1. Select Incoming Call Routing in the left menu.
2. Select the Extension or Click to Set associated with 6132244446 under the Open busi-
ness hour category.
3. Select the Employee/Location option. Select the operator's name from the list provided.
4. Select the Save button.
To configure the system so that 6132244446 is directed to an auto attendant during off-hours,
follow these steps:
1. Select the Extension or Click to Set associated with 6132244446 under the Closed busi-
ness hour category.
- Release 4.0 1
- Introduction 6
- Language Settings 7
- Administrator privileges 8
- Notify users 9
- Activate location phones 9
- Customizing your phone system 11
- Users and locations 14
- Add users 15
- Add a location 16
- Modify a user or location 18
- Enable a user or location 18
- Profiles 20
- Permission profiles 28
- Managing user features 31
- Reset voice mail PIN 32
- Configure permissions 32
- Assign a phone key profile 33
- Assign a phone number 33
- Login/logout 33
- Managing group features 34
- Group Definition Key 35
- View call groups 36
- Assign users to a call group 36
- Lock members to a call group 36
- Add a broadcast group 37
- Modify a broadcast group 38
- Add a hunt group 39
- Modify a hunt group 39
- Add a monitor group 40
- Modify a monitor group 41
- Add a rollover group 41
- Modify a rollover group 42
- Delete a call group 42
- Auto attendant 44
- Managing the auto attendant 45
- Modify an auto attendant 46
- Delete an auto attendant 46
- Auto attendant menus 47
- Incoming call routing 64
- Requirements 67
- Pre-requisites 67
- Business hours 69
- Extension ranges 70
- Configure hold announcement 70
- Configure account code entry 71
- Site Details 72
- Unassign phone 73
- View phone inventory list 73
- Print phone inventory list 73
- View/modify phone details 73
- Delete a phone 74
- Reset device 74
- Assign phone 75
- Configure fax extension 75
- Handling lists 76
- Glossary 77
- Administrator reference guide 82
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