Mitel 5201 Specifications Page 57
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Administering the phone system
53
Detailed Description of Sales Menu Configuration
1. Select the number of times that you want the auto attendant menu prompts to be repeated
from the Play menu prompt list.
2. Define the action that should be taken if the caller to the auto attendant does not make a
phone key selection. This could happen, for example, if the caller is unsure of what option
to select.
•Select Call Group as the action that should be taken if the caller does not select a
phone key. A list of call groups is displayed adjacent to the list. Select the appropriate
call group from this list.
Phone
key
Menu Option Result Wording for Prompt
1 Call group Transfers the caller to a specified call
group.
To speak with a blue car sales
representative, please press 1.
2 Call group Transfers the caller to a specified call
group.
To speak with a red car sales
representative, please press 2.
3 Call group Transfers the caller to a specified call
group.
To speak with an old car sales
representative, please press 3.
4 Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.
5 Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.
6 Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.
7 Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.
0 Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.
* Previous Menu The caller can move back one menu
level.
To return to the previous menu
please press *.
# Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.
- Release 4.0 1
- Introduction 6
- Language Settings 7
- Administrator privileges 8
- Notify users 9
- Activate location phones 9
- Customizing your phone system 11
- Users and locations 14
- Add users 15
- Add a location 16
- Modify a user or location 18
- Enable a user or location 18
- Profiles 20
- Permission profiles 28
- Managing user features 31
- Reset voice mail PIN 32
- Configure permissions 32
- Assign a phone key profile 33
- Assign a phone number 33
- Login/logout 33
- Managing group features 34
- Group Definition Key 35
- View call groups 36
- Assign users to a call group 36
- Lock members to a call group 36
- Add a broadcast group 37
- Modify a broadcast group 38
- Add a hunt group 39
- Modify a hunt group 39
- Add a monitor group 40
- Modify a monitor group 41
- Add a rollover group 41
- Modify a rollover group 42
- Delete a call group 42
- Auto attendant 44
- Managing the auto attendant 45
- Modify an auto attendant 46
- Delete an auto attendant 46
- Auto attendant menus 47
- Incoming call routing 64
- Requirements 67
- Pre-requisites 67
- Business hours 69
- Extension ranges 70
- Configure hold announcement 70
- Configure account code entry 71
- Site Details 72
- Unassign phone 73
- View phone inventory list 73
- Print phone inventory list 73
- View/modify phone details 73
- Delete a phone 74
- Reset device 74
- Assign phone 75
- Configure fax extension 75
- Handling lists 76
- Glossary 77
- Administrator reference guide 82
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