Mitel 5201 Specifications download pdf (Page 58)

Administrator reference guide

- Reason: In this case a call group that contains all members of the call group could

be selected. If the caller does not select a phone key there is still an opportunity

for one of the members of the sales team to take the call.

3. Select the Save button to save the Sales menu configuration.

Example: Part D – Configure Auto Attendant Service menu options

1. Select the second Submenu in the Auto Attendant Menu section.

2. Type a submenu name and prompt text for the Submenu prompt.

Menu Name: Service Menu

Introductory Prompt: You have reached the Ace Automobiles Service Department.

3. Define the auto attendant menu option for each phone Key in the list by choosing from the

Send Caller To list. At the same time, type prompt text in the Wording for Prompt fields

that you can use as a reference when recording your prompts.

One example of how the Ace Automobiles auto attendant service menu could be defined is

provided below. In this example, callers are directed to the service team managers according

to the specialties at Ace Automobiles.

Note: Selecting User will display a list of users in the Details area adjacent to the Send

Caller To list. Select the appropriate user from this list.

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Mitel 5201 Specifications Page 58