Mitel 50005070 Instruction Manual download pdf (Page 170)

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SX-200 ICP MX Technician’s Handbook

Programming Call Forwarding - External

Call Forwarding - External forwards calls to an external destination by

using a personal speed call key, system abbreviated dial number, or a key

system personal speedcall.

Call Forwarding - External requires a receiver for dialing. If one is not

available in Call Forward - Don’t Answer, forwarding is ignored. If one is

not available during a reroute, the caller is dropped or given reorder tone.

1. Program the following COS options in the extension’s COS:

- Enable COS Option 245 (Abbreviated Dialing Access).

- Enable COS Option 208 (Call Forwarding External).

- Disable COS Option 200 (Account Code, Forced Entry - External

Calls) to allow call forwarding to system abbreviated dial numbers.

2. Enable System Option 21 (Incoming to Outgoing Call Forward) for a

trunk or party with a single party trunk on hold to forward externally.

3. Program a feature access code for Feature Access Code 03 (Call

Forwarding - All Calls).

4. Form 30 (Device Interconnection Table) specifies which devices can

be connected together. For external call forwarding that involves two

trunks, verify that they can be connected together.

Toll Control applies to the calling party for Call Forwarding - External to

personal speed call keys or to key system personal speedcalls.

Toll Control does not apply when forwarding to system abbreviated dial

external numbers.

Toll Control does not apply to CO trunks which are externally call

forwarded.

The forwarding destination is the current stored speedcall key number,

personal abbreviated dial number, or system abbreviated dial number.

Note: The device which is calling the destination that is an external call

forward must have COS Option 208, Call Forward External, enabled.

Note: Check for split forwarding COS 260 and COS 709.

Note: On a Call Forward - Busy or Call Forward - Always call, the COS of

the caller (trunk or extension) is checked. Keep this in mind when transferring

calls to a phone which is externally Call Forwarded.

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Mitel 50005070 Instruction Manual Page 170