Mitel 50005070 Instruction Manual download pdf (Page 277)

267

Basic Troubleshooting and Repair

Internal callers occasionally

reach the Operator (or other

designated overflow point for the

voice mail port hunt group) when

calling the auto attendant.

All voice mail ports are busy. Try again later.

Outside callers occasionally

reach the Operator (or other

designated overflow point for the

voice mail port hunt group)

instead of the voice mail system.

All voice mail ports are busy. Try again later.

The voice mail system resets

itself at times.

The voice mail system has the ability to

automatically reset itself in the event of a

critical error. The SX-200 ICP also

automatically resets daily at 3:00 AM.

The message lights do not work. Verify that you have the proper access code

to turn the light on by dialing it from a phone

Note: The ONS/CLASS circuits in the

SX-200 ICP controller do not support

Message Waiting lights.

No message light exists on the

phone.

Set up message notification to ring the

extension number whenever messages are

received.

Prompt to “please leave a

message" heard when a a busy

or unanswered extension is

reached repeats.

Bilingual prompts enabled (System Option

121) but only one language installed. Install

the missing language. See “Installing

Software Using an External CompactFlash

Card (Optional Initial Install)” on page 34.

Table 57: Voice Mail Troubleshooting (continued)

Symptom/Trouble Corrective Action

(Page 2 of 2)

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