Mitel 50005070 Instruction Manual Page 247
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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237
Basic Troubleshooting and Repair
Before you Contact Technical Support
If you cannot find the source of the problem in this chapter, please collect
the required information listed in the applicable section(s) before calling
Mitel Technical Support (see “Technical Support - Mitel Dealers” on
page 7 for the number to call).
You will also need the additional information below before calling
Technical Support:
Serial number(s) of your equipment and software.
Nature of the problem.
What you were doing when the problem occurred.
Troubleshooting steps taken.
Troubleshooting results.
Your network diagram.
DHCP server configuration and settings.
Layer 2 switch configuration and settings.
Whether the problem is between IP and IP, IP and remote IP, remote
IP and TDM, etc.
SX-200 ICP log and trap files
Alarm log details.
NSU Maintenance log details (if applicable).
IMPORTANT: For voice-only SX-200 ICP systems supported
by technicians with Basic certification, Mitel Technical
Support is entitled to ask that devices other than Mitel
telephones be disconnected from the Layer 2 switch to allow
network characterization.
- MX Controller 1
- TECHNICIAN’S HANDBOOK 1
- Chapter 1 : Introduction 3
- Chapter 3 : Basic Programming 5
- Introduction 11
- About this Handbook 13
- Contacting Mitel 16
- Symbols used in this handbook 17
- Important safety instructions 17
- About the SX-200 ICP MX 18
- System configurations 19
- Figure 1: Basic System 21
- Figure 2: Expanded System 21
- DSP Configuration Options 22
- Cabinet Configuration Rules 24
- Supported Peripherals 25
- Telephone related 26
- Voice mail related 27
- Trunk related 27
- System related 27
- Basic Installation 29
- Quick Installation 31
- SX-200 ICP MX Hardware 33
- Controller components 34
- Cabinets) included 35
- Table 5: System Components 35
- Installation checklist 36
- Installation overview 39
- Install an Ethernet Switch 41
- Feeding Power to IP Phones 43
- Precautions 46
- Removing the cover 47
- Options” on page 12 50
- Installing a hard drive 55
- Installing the Stratum Clock 57
- Wall or Rack Mounting 58
- Installing an NSU 63
- FIM Connectivity 66
- CIM Connectivity 66
- Cards and Modules 70
- Installing an ASU 73
- Installing an ASU II 75
- IP Phones 78
- Adding a PKM 80
- CDE programming 81
- Installation 81
- PKM to an Attendant Console 83
- Music-on-Hold (MOH) interface 84
- Door Phone/Door Opener 85
- CDE Programming 87
- FTP Server Setup 87
- System Health Check 89
- Programming Overview 93
- PC requirements 94
- Port Usage 97
- Enabling MOSS Options 98
- System Options to Avoid 99
- (CDE) Forms 99
- Before you begin 100
- Basic Programming 101
- Voice mail forms 107
- (Page 2 of 2) 108
- Setting up RADs 109
- Setting up Record a Call 110
- Testing voice mail operation 116
- Programming Phonebook 117
- Programming a Printer Port 119
- IP Printer Port 120
- Resources 122
- Programming a Multi-Line Set 125
- (DNIC Phones Only) 126
- Peripheral Cabinet 126
- System Options Setting Notes 128
- Descriptor Value 129
- IMAT Programming 132
- COS Option Setting 140
- Programming Analog Trunks 145
- Dial-in trunks 147
- DISA trunks 148
- CLASS trunks 153
- Phones (Optional) 155
- (desk) phone 156
- 6830 as the table shows 158
- Requirements 159
- SX-200 ICP programming 160
- Setting up the Ether232 160
- SX-200 ICP 161
- From Form 12 PMS AUTOPRINT NO 163
- Telephones 165
- NetLink Telephones 167
- Parameter Requirement 167
- Access Point (Symbol) 168
- Netlink SVP Server 169
- Feature Limitations 171
- (Page 2 of 3) 172
- (Page 3 of 3) 173
- CDE Cross Reference 174
- Advanced Installation and 177
- Programming 177
- Overview 179
- Planning your Installation 180
- Basic PC Networking 181
- Virtual LANs (VLANs) 182
- Release 4.0) 188
- 4.0 and later) 190
- Networking Mitel IP-PBXs 192
- SX-200 ICP Programming 193
- Uniform Numbering Plan 195
- Routine Maintenance 197
- Is the System Healthy? 199
- Checking the System 200
- Installing FRUs 201
- Power Down System 202
- Power Up System 202
- System Reset 203
- System Shutdown 203
- Other FRUs 208
- Performing Backups 209
- Restoring a Database 210
- Upgrading the System Software 212
- (Release 2.0 or later) 214
- Upgrading by FTP 216
- Parts Required 219
- Preparations 219
- Migration Procedure 219
- Replacing IP Phones 222
- Restarting IP Phones 223
- Upgrading Set Firmware 223
- Boot Codes 224
- Firmware Revision Levels 224
- Firmware Commands 224
- Measuring LS Trunks 225
- Running the Distortion Test 227
- Running the Echo Test 227
- Maintenance Commands 228
- Logging In 229
- Logging Out 229
- Showing the System Identity 230
- System Commands 230
- (Page 3 of 4) 232
- Report Commands 234
- Traffic Measurement Commands 236
- Log Commands 237
- Diagnostic Function Commands 238
- E-mail Address or FTP Server 240
- Maintenance Tips 241
- Basic Troubleshooting 243
- About this Chapter 245
- Troubleshooting Tools 246
- General Troubleshooting Steps 248
- Checking the System LEDs 249
- NSU LEDs 251
- ASU LEDs 253
- Problems 254
- NSU/PRI Troubleshooting 257
- PRI Debug Commands 258
- Troubleshooting Analog Trunks 259
- Ground Start Trunk 263
- (Page 1 of 2) 269
- Synchronization 271
- Signaling Types 272
- Test/Verify (T1) 272
- Troubleshooting Voice Mail 276
- System Interface 278
- Advanced Troubleshooting 283
- Check List 286
- Connectivity problems 288
- IP Phone Analyzer 297
- Troubleshooting IP Trunks 302
- IP Check List 304
- Default Database Values 309
- Default Database 311
- FEATURE FEATURE NAME 314
- Form 03 - Class of Service 315
- Form 04 - System Options 325
- SYSTEM OPTIONS STATUS 326
- Form 07 - Console Assignments 329
- COMMENTS 330
- /CESID/MAC 330
- (Page 1 of 6) 330
- (Page 3 of 6) 332
- (Page 5 of 6) 334
- Form 09 - Paging Groups 340
- Form 10 - Pickup Groups 340
- Form 14 - Non Dial-In Trunks 344
- Form 15 - Dial-In Trunks 345
- Form 16 - Trunk Groups 346
- Form 17 - Hunt Groups 346
- Form 17 - Hunt Group Options 346
- Form 29 - DTE Profile Table 351
- Form 34 - Directed IO Table 353
- (Page 1 of 3) 354
- Form 50 - Mailboxes 359
- Form 50 Subform - EMAIL 360
- Form 52 - EMAIL 361
- Form 54 Calling Party Number 362
- Form 55 Incoming Digits 363
- Part Numbers 365
- Table 63: Software 368
- Table 64: Software Options 368
- Table 67: Peripherals 374
- (Page 2 of 4) 375
- Table 68: Documentation 377
- System Cabling 379
- Table 73: CIM Port Pinouts 383
- Tip and Ring Assignments 387
- Handling Fiber 393
- Optic Cables 393
- Specifications 395
- Operation 396
- Folio Views (E-Docs) Tips 397
- About Folio Views 399
- Numerics 403
- © Copyright 2006, Corporation 416
- All rights reserved 416
- Mitel Networks 416
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