Mitel 5201 Specifications Page 4
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ii Final
Add a broadcast group ................................................................................. 43
Modify a broadcast group .............................................................................. 44
Add a call pickup group ................................................................................ 45
Modify a call pickup group ............................................................................ 45
Add a hunt group ....................................................................................... 45
Modify a hunt group .................................................................................... 47
Change the order of a hunt group member list .................................................... 48
Add a monitor group ................................................................................... 48
Modify a monitor group ................................................................................ 49
Add a rollover group ................................................................................... 49
Modify a rollover group ................................................................................ 50
Delete a call group ..................................................................................... 50
ACD Applications ......................................................................... 51
Overview ................................................................................................. 51
Managing Permissions .................................................................................. 51
External directory/speed dials ........................................................ 52
View the external directory/speed dial list ........................................................ 52
Search external directory/speed dial list ........................................................... 52
Add an external directory/speed dial entry ........................................................ 52
Modify an external directory/speed dial entry .................................................... 53
Delete an external directory/speed dial entry .................................................... 53
Auto attendant ........................................................................... 54
Managing the auto attendant ......................................................................... 54
Auto attendant menus ................................................................................. 57
Recording audio prompts and greetings ............................................................. 60
Example – Create a custom auto attendant ........................................................ 64
Example – Create a custom auto attendant for voice mail access .............................. 72
Incoming call routing ................................................................... 76
View incoming call routing details ................................................................... 76
Configure incoming call routing ...................................................................... 77
Enable Emergency Override Routing ................................................................. 78
Disable Emergency Override Routing ................................................................ 79
Example – Configure incoming call routing ......................................................... 79
Business hours ............................................................................ 81
View business hours details ........................................................................... 82
Configure your business hours details ............................................................... 82
Extension ranges ......................................................................... 83
Configure Ring Tones ................................................................... 83
Configure hold announcement ........................................................ 84
Configure account code entry ......................................................... 85
Configure zero-out destination ........................................................ 86
Site Details ............................................................................... 86
Phones ..................................................................................... 87
Configure Mitel 5485 paging unit ..................................................................... 87
Unassign phone ......................................................................................... 87
View phone inventory list ............................................................................ 88
Print phone inventory list ............................................................................. 88
View/modify phone details ........................................................................... 88
Delete a phone .......................................................................................... 89
Reset device ............................................................................................. 89
Assign phone ............................................................................................. 90
Fax ......................................................................................... 90
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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