Mitel 5201 Specifications Page 48
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42 Administering the phone system
Final
1 Select Call Groups in the left menu.
2 Select the Name to select a specific call group.
3 Clear the Allow Members to Leave Group? check box.
4 Click Save.
By default, call group members are not locked to a call group.
Configure call group call coverage
Call group call coverage determines how a call is handled if none of the call
group members answer the call. Call coverage applies only to broadcast,
hunt, and rollover groups. The monitor primary call coverage applies to
incoming calls to a monitor group. For incoming calls to a member of a call
pickup group, the call coverage setting of that member applies. The call
coverage options available are: Employee Voice Mail, Auto Attendant,
Employee, and Another Phone Number.
To configure call group call coverage, follow these steps:
1 Select Call Groups in the left menu.
2 Select the Name to select a specific broadcast, hunt, or rollover call
group.
3 From the Call Coverage section, select one of the following call coverage
options:
• Employee Voice Mail: This directs the call group to the selected
employee’s voice mail box.
• Auto Attendant: This directs the call group call to the auto attendant
selected from the adjacent list.
• Employee: This directs the call group call to the employee selected
from the adjacent list
• Another Phone Number: This directs the call group call to the phone
number in the adjacent text box.
4 Define when call coverage will take effect.
- Broadcast and rollover groups: From the After x rings send
this call group’s calls to list, select the number of times you
want the phone(s) to ring before call coverage takes effect.
- Hunt groups: From the After x unanswered phones list, select
the number of times you would like the call to be transferred from
one member to another before call coverage takes effect.
5 Click Save.
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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