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54 Administering the phone system
Final
Deleting an external directory entry that is being used by a company
speed dial phone key mapping will have the following effect: Customized
phone key mappings revert to the mapping defined in their phone key
profile and phone key mappings in profiles revert to an “Unassigned”
mapping.
Auto
attendant
The auto attendant can automatically receive and direct your incoming calls
without human intervention. The auto attendant is identified by a name and an
extension. Perform Auto Attendant manipulations such as deleting based on
the auto attendant name and extension.
Menus, prompts, and greetings define how the auto attendant responds when
a phone key is pressed. For example, the default choices for the Auto
Attendant main menu are:
• 1-8 = Transfer to Extension
• 9 = Company Directory
• * = Previous Menu
The auto attendant must have a main menu and can also have additional
submenus depending on user configuration.
A set of recorded prompts describing callers’ choices is associated with each
menu.
Managing the auto attendant
This section describes how to set up and manage the auto attendant.
View auto attendant list
To view the Auto Attendant list, follow these steps:
•Select Auto Attendant in the left menu.
A page displays the list of the auto attendants configured for your
company. Auto attendants are identified by names and extensions.
View auto attendant details
To view detailed information about a selected auto attendant, follow these
steps:
1 Select Auto Attendant in the left menu.
2 Select the auto attendant Name to view detailed configuration
information. The display contains the following information:
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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