Mitel 5201 Specifications download pdf (Page 77)

Administering the phone system 71Final

4 Select the number of times that you want the auto attendant menu

prompts to be played from the Play menu prompt list.

5 Define the action that should be taken if the caller to the auto attendant

does not make a phone key selection. This could happen, for example, if

the caller is unsure of what option to select.

• Select User as the action that should be taken if the caller does not

select a phone key. A list of users is displayed adjacent to the list. Select

the appropriate user from this list.

- Reason: If the caller does not or is not able to select a phone key,

they could be transferred to the service manager who can then

manually direct their call. If the service manager is unavailable,

the caller is then transferred to the service manager's call

coverage.

6 Click Save to save the Service menu configuration.

Example: Part E – Record your greetings and prompts

1 Click Save and Record All at the bottom of the page.

2 Confirm that the extension of the telephone you will be using to record the

prompts and greetings matches the extension in the Extension field. Type

a different extension if required.

3 Press the Record button beside the Morning Greeting.

4 When the phone rings, lift the handset.

5 Listen to the audio instructions: “Please record your message after the

tone. When you are finished, press # for more options”.

6 When you hear the tone, record the prompt into the handset. Use the

prompt text on the Record Prompt page as a reference for what to say.

7 When you are finished, press the # key.

8 Choose from the following options:

• To replay the prompt or greeting press 1

• To save the prompt or greeting press 2

• To re-record the prompt or greeting press 3

• To exit without saving press *

# Invalid Key The user can leave the dial pad

action unassigned. If a caller presses

that key on the dial pad, an error

message is played.

Phone key Menu

Option

Result Wording for Prompt

1 2 ... 72 73 74 75 76 77 78 79 80 81 82 ... 109 110

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Mitel 5201 Specifications Page 77