Mitel 5201 Specifications Page 66
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60 Administering the phone system
Final
4 Change the Submenu option to another option in the Send Caller To list
for the phone key that starts the submenu you are deleting.
5 Type prompt text for the choice that has replaced the Submenu option in
the associated Wording for Prompt field (optional). This additional text is
saved and can later be used to guide you through recording menu
prompts.
6 Click Save.
7 Re-record your menu prompt to reflect the change in the affected menu.
When you delete a submenu, the prompts that have been recorded for
the submenu are also deleted.
Recording audio prompts and greetings
This section describes how to record a custom greeting or prompt for the auto
attendants you have created.
The maximum length of any auto attendant prompt is 3 minutes.
Once a prompt has been recorded, it cannot be deleted. To change a
prompt, re-record it.
Checking auto attendant name announcement
As a tenant administrator, you can check whether a user has recorded an
auto attendant name announcement. If a user does not have a name
recorded, callers to an auto attendant in your business who navigate to the
auto attendant’s name directory will hear “Unknown subscriber” rather than
the name of the user or location. If the user does not have an auto attendant
name recorded, you can record the name on the user’s behalf. See Record
auto attendant name announcement on page “Record the auto attendant
name announcement” on page 61..
1 Select Users and Locations in the left menu.
A list of all of the users and locations that have been entered into your
system appears.
2 Select the Last Name to view detailed information for the user or location.
3 Scroll to the Services category.
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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