Mitel 50005070 Instruction Manual download pdf (Page 116)

106

SX-200 ICP MX Technician’s Handbook

Testing voice mail operation

Perform the following tests to verify that voice mail is working properly.

1. Call the business using an outside line or cell phone. Verify that you

hear the company open or closed greeting (as appropriate) and that

the message is clear and understandable.

2. Call the business using several outside lines. Verify the number of

rings allowed before the system answers.

3. Call the business using an outside line. When the auto attendant

answers, press 0 and verify that the system transfers the call to the

attendant.

4. Call the voice mail hunt group using an internal line. Verify that you do

not hear the company greeting. Verify the number of rings allowed

before answer.

5. Call the voice mail hunt group using an internal line. Verify that you do

not hear the company greeting. When the system answers, press *0

and verify that the system transfers the call to the attendant.

6. Call to several extensions directly (not through auto attendant) to verify

that the calls are forwarded to the correct mailbox.

7. Leave a message at an extension to verify that the messaging waiting

indicator (light) comes on.

8. (Optional) Call the voice mail hunt group from a fax terminal and verify that

the Auto Attendant answers and transfers the call to the fax extension.

9. (Optional) Call an extension that has message notification enabled

and verify that it is working correctly.

10. (Optional) Leave a message at an extension and verify that the

message is forwarded to the user's e-mail account.

Note: ONS/CLASS lines do not support high-voltage message-waiting

lamps.

Note: Once a message has been deleted, it cannot be recovered.

1 2 ... 111 112 113 114 115 116 117 118 119 120 121 ... 415 416

No comments

Mitel 50005070 Instruction Manual Page 116