Mitel 50005070 Instruction Manual download pdf (Page 276)

266

SX-200 ICP MX Technician’s Handbook

Troubleshooting Voice Mail

If voice mail is not working properly, refer to the chart below for

suggestions on corrective action. If you are experiencing symptoms that

are not listed here, call your dealer for assistance.

To check the amount of disk space voice mail messages are using and the

status of the voice mail ports, use the Maintenance terminal REPORTS

function.

Table 57: Voice Mail Troubleshooting

Symptom/Trouble Corrective Action

Notification calls are configured

for a mailbox, but don't seem to

work.

Notification is not enabled at the system level

(see Voice Mail Options Form 49)

-or-

CO line access is restricted for voice mail

port extension numbers.

-or-

Notification call number incorrectly

programmed. Try dialing the number from a

telephone to see what happens.

Notification calls use the correct

outside lines, but the pager

never beeps.

Check the notification phone number and

pager type in Form 50, Mailboxes.

The date and time that a

message was left is incorrect.

Check the SX-200 ICP system clock.

The system is warning that the

disk space is almost full.

Delete unused mailboxes and have

subscribers clean out unnecessary saved

messages.

Too much silence before or after

a greeting or mailbox name.

When recording greetings and names, start

speaking immediately after the tone and

press any key as soon as you are finished.

When outside callers reach the

auto attendant and press 0,

either no phones ring or the

incorrect phone rings.

Check that mailbox 0 is correctly associated

with the operator's extension.

When outside callers reach the

auto attendant and press 0, the

operator's telephone rings and

never forwards to voice mail.

Set Call Forward-Busy/No Answer on the

Operator's phone to forward to voice mail.

(Page 1 of 2)

1 2 ... 271 272 273 274 275 276 277 278 279 280 281 ... 415 416

Comments to this Manuals

No comments

Mitel 50005070 Instruction Manual Page 276

Comments to this Manuals