Mitel 50005070 Instruction Manual

Release 4.0MX ControllerTECHNICIAN’S HANDBOOK

xSX-200 ICP MX Technician’s Handbook

90SX-200 ICP MX Technician’s HandbookProgramming Features for each PhoneBefore you begin• Ensure that the phone-related MOSS options are specified in

91Basic Programming13 Override (Intrude)To program features using Feature codes:• Using the phone dialpad, enter the Program Feature Key access code.•

92SX-200 ICP MX Technician’s HandbookThe programmable keys on 5010 and 5215 IP Phones are numbered as follows:The programmable keys on 5207 (not shown

93Basic ProgrammingThe programmable keys on 5212 and 5330 (not shown) IP Phones are numbered as follows

94SX-200 ICP MX Technician’s HandbookThe programmable keys on 5224 and 5340 (not shown) IP Phones are numbered as followsThe keys on the 5448 PKM are

95Basic ProgrammingThe keys on the 5412 PKM are numbered as follows:

96SX-200 ICP MX Technician’s HandbookProgramming Embedded Voice MailCDE Programming for Embedded Voice MailThe default database includes most of the p

97Basic Programming• Open and closed greetingsSee “CDE Programming for Embedded Voice Mail” in the Technical Reference for programming requirements wh

98SX-200 ICP MX Technician’s Handbook50Used to add and delete mailboxes and to customize the following mailbox settings:• Mailbox type (extension, gue

99Basic ProgrammingSetting up RADsBefore you begin,• determine how the customer intends to use the RADs.• map the expected call flow to determine how

Chapter 1Introduction

100SX-200 ICP MX Technician’s HandbookIf the selected RAD greeting already exists, you will hear it along with prompts to accept, review or re-record

101Basic Programming2. Form 02, Feature Access Codes: - Choose an access code for Send Message (feature number 41; default code *41) if sharing Record

102SX-200 ICP MX Technician’s HandbookUsing the Administrator’s MailboxThe Administrator's Mailbox allows you to do some voice mail programming u

103Basic Programming4. When prompted for a mailbox number, enter the system administrator mailbox number: default 999 (or 9999 in four-digit systems).

104SX-200 ICP MX Technician’s HandbookFigure 17: Administrator Mailbox MenuVoice Mail Notification On Every New MessageTo activate voice mail notifi

105Basic Programming2. When prompted for a passcode, enter the Technician's passcode (default is 9731) instead of using either the Administrator’

106SX-200 ICP MX Technician’s HandbookTesting voice mail operationPerform the following tests to verify that voice mail is working properly. 1. Call t

107Basic ProgrammingProgramming Phonebook1. Form 04, System Options/System Timers- Enable System Option 128, Phonebook. 2. Form 19, Call Rerouting Tab

108SX-200 ICP MX Technician’s HandbookProgramming an Attendant Console Except for LDN assignments, the programming for a SUPERCONSOLE 1000 is provided

109Basic ProgrammingProgramming a Printer PortSystem Printer Port• Form 34, Directed I/O- Program the printer port in Form 34. - Define Printout Types

2SX-200 ICP MX Technician’s Handbook

110SX-200 ICP MX Technician’s HandbookIP Printer PortData for the functions listed below can be output through an IP socket in the controller to a tel

111Basic ProgrammingProgramming Stations/Sets AutomaticallyThe AUTO PROGRAM function in Form 09, Desktop Device Assignments, checks for unprogrammed c

112SX-200 ICP MX Technician’s Handbook4. Press Auto Program.The system prompts for an extension number to assign to the first auto-programmed extensio

113Basic ProgrammingDeleting a range of devices and dependent resourcesThe RANGE DELETE softkey in CDE Form 09, Desktop Device Assignments, allows blo

114SX-200 ICP MX Technician’s HandbookProgramming a Single Line Voice StationThe default database for a basic system has programming for two ONS/CLASS

115Basic ProgrammingProgramming a Multi-Line SetThe default database for a basic SX-200 ICP has programming for sixteen multi-line IP phones and two m

116SX-200 ICP MX Technician’s HandbookProgramming an Analog Device to a SIM2 (DNIC Phones Only)The analog interface in the SIM2 supports devices such

117Basic Programming2. Form 01, System Configuration- Program the bay(s) assigned in Form 53 as ISDN nodes.- Program a T1 Trunk Card in Slot 6 and 8 (

118SX-200 ICP MX Technician’s Handbook4. Form 04, System Options/System Timers- Assign values to the first two options in table below and enable the o

119Basic Programming7. Form 15, Dial-In Trunks• PRI trunks are Dial-In Trunks and are not normally used in a Non-Dial-in configuration.Search for the

3IntroductionAbout this HandbookPurpose of this handbookThis handbook provides• an overview of the system capabilities• installation steps• programmin

120SX-200 ICP MX Technician’s Handbook10. Form 43, T1 Link Assignment- Assign the Link Descriptor to the PRI trunks (referencing the Bay and Slot loca

121Basic ProgrammingThe following table shows how Analog Networking and Call-by-Call information co-exist in the Modified Digit Table.In the “Digits t

122SX-200 ICP MX Technician’s HandbookIMAT ProgrammingThe IMAT software is used to program hardware and call characteristics for the NSU and PRI card.

123Basic ProgrammingTo program a static IP address on the NSU:1. Ensure the NSU is disconnected from the SX-200 ICP Controller and that no power is ap

124SX-200 ICP MX Technician’s HandbookTo install a direct connection device driver in Windows:1. Use the instructions for your Windows operating syste

125Basic Programming6. Right-click your new connection icon and click Properties.7. Click Configure. Ensure the fields are set as follows:Data bits: 8

126SX-200 ICP MX Technician’s Handbook3. Select Dial-up to the Internet, and then click Next.4. Select I want to set up my Internet connection manuall

127Basic Programming4. If you selected Ethernet Network Card, enter the IP Address of the Remote Site.If you selected Serial, select the connection na

128SX-200 ICP MX Technician’s Handbook- Confirm the Connected Platform: SX200 EL/ML/ICP.- If the following options are required, enable them: Qsig, Ne

129Basic ProgrammingProgramming an Embedded PRI Trunk1. Form 53, Bay Location Assignment - Assign the Dual T1/E1 Framer module a bay number. 2. Form 1

4SX-200 ICP MX Technician’s HandbookWhere you can find more informationThe SX-200 ICP documentation set includes the following components:• Printed do

130SX-200 ICP MX Technician’s Handbook- For extensions (sets and stations), the following COS options must be set:4. Form 04, System Options/System Ti

131Basic Programming4. Form 13, Options Subform- Set the Debounce Timer to 100 milliseconds.- Set the DTMF option to NO.- Set the Incoming Start Type

132SX-200 ICP MX Technician’s Handbook7. Form 42, T1 Link Descriptor- Create a Link Descriptor for the PRI trunks using the recommended settings in th

133Basic Programming9. Form 44, Network Sync- Enter the links according to their Bay/Slot/Circuit in the order that you want them to be used as the ne

134SX-200 ICP MX Technician’s HandbookProgramming an Embedded T1 Trunk1. Form 53, Bay Location- Assign the module or card a bay number. 2. Form 01, Sy

135Basic Programming10. Forms 22, 23 and 26- Complete the ARS programming required to access the T1 trunks.11. Form 16, Trunk Groups- Put the trunks i

136SX-200 ICP MX Technician’s HandbookProgramming a range of Non Dial-in TrunksThe RANGE PRGRM softkey allows block programming of trunks on the same

137Basic ProgrammingDial-in trunks1. Form 01, System Configuration- Program a trunk card that meets the trunk type requirements.2. Form 13, Trunk Circ

138SX-200 ICP MX Technician’s Handbook5. Form 16, Trunk Groups- Assign to a trunk group if outgoing.Programming a range of Dial-in TrunksFollow the in

139Basic ProgrammingForm 33: Enter appropriate DISA access codes.Programming T1 and PRI trunks as DISA trunks1. Program the trunk(s) as T1 E&M. (A

5IntroductionTechnical BulletinsTechnical Bulletins (TBs) are issued by Mitel® Technical Support to address frequently asked questions regarding softw

140SX-200 ICP MX Technician’s HandbookOnly MCI and US Sprint Standards are supported. MCI sends the ANI digits without delimiters. Sprint delimits the

141Basic ProgrammingThe following tables identify displays during each call state according to digits sent by the trunk and COS options selected for t

142SX-200 ICP MX Technician’s HandbookThe following table describes the set display for logged in ACD Agents with the delivery of ANI/DNIS digits on t

143Basic ProgrammingCLASS trunks1. Form 01, System Configuration- Program the ASU Trunk card, the LS/CLASS Trunk module, or the LS/CLASS Trunk card.2.

144SX-200 ICP MX Technician’s HandbookRunning the Line Quality Test for LS TrunksRun the Line Quality test to measure and program optimum audio config

145Basic ProgrammingProgramming Symbol MiNET Wireless Phones (Optional)A site survey by Symbol Technologies followed by the installation and configura

146SX-200 ICP MX Technician’s Handbook4. Click Close.5. Open the C:\temp\symbol folder.6. Click setup.exe.7. Follow the instructions in the install wi

147Basic ProgrammingProgramming IP Sockets for Hotel/ Motel terminals and ACD Monitor1. Form 03, COS Define- Select the COS number. - Enable the follo

148SX-200 ICP MX Technician’s HandbookIn the Data Terminal Equipment profile (DTE) field, enter the DTE number you used in Form 29 and the same CDN yo

149Basic ProgrammingProgramming Voice mail and PMS IntegrationRequirements• MOSS Option 124, Voice mail Property Management System.• A Hyatt Encore or

6SX-200 ICP MX Technician’s HandbookCreate Telephone User Guides with Manual Maker1. Login to Mitel OnLine.2. Navigate to Product Documentation.3. Cli

150SX-200 ICP MX Technician’s HandbookSX-200 ICP programming1. Form 04, System Options/System Timers- Enable Option 124, Voice mail Property Managemen

151Basic ProgrammingProgramming the PMS Interface on the SX-200 ICPRequirements• Purchase MOSS Option 108, Property Management System.• Lodgistix PMS

152SX-200 ICP MX Technician’s Handbook3. Form 11, Circuit Descriptor- Program to match the protocol.- Select the Circuit Descriptor Options.Option Nam

153Basic Programming4. Form 12, Data Assignment- Program a SOCKET type data device to an available PLID in the following range:PLID Port PLID Port1/13

154SX-200 ICP MX Technician’s Handbook7. Form 19, Call Rerouting- Program “Station Dial 0" routing.The “Station Dial 0" answer point for all

155Basic ProgrammingProgramming SpectraLink Wireless TelephonesRequirements• SX-200 ICP Release 2.1 or later software and one IP device license per Ne

156SX-200 ICP MX Technician’s Handbook• (Optional) Associate the SpectraLink Wireless phone with the user's desk phone. See Phone Twinning for pr

157Basic ProgrammingTable 25: SpectraLink Installation ChecklistNetLink TelephonesParameter RequirementESS ID Ensure that ESSID matches Access Point

158SX-200 ICP MX Technician’s HandbookAccess Point (Symbol)ESS ID & IP AddressesEnsure that the correct IP settings for the Access Point, as well

159Basic ProgrammingNetlink SVP ServerParameter RequirementSVP-II ConfigurationEnsure that the proper settings for the NetLink wireless phones Spectra

7IntroductionTechnical Support - Mitel DealersPlease contact Mitel Technical Support if you require technical assistance.If you cannot resolve the pro

160SX-200 ICP MX Technician’s HandbookProgramming Call Forwarding - ExternalCall Forwarding - External forwards calls to an external destination by us

161Basic ProgrammingFeature LimitationsNote: The capacities in Table 26 are not true hardware limitations, but may be limits set by software. Most sys

162SX-200 ICP MX Technician’s HandbookMaximum number of ring groups 25Maximum number of members per ring group 50Maximum number of non-IP members per

163Basic ProgrammingMaximum number of abbreviated dial numbers 1000Maximum number SUPERSET Speed Dial numbers 2212Maximum number of trunk buffers fo

164SX-200 ICP MX Technician’s HandbookCDE Cross Reference FORMDEVICEOROPTION01- System configuration02 - Feature Access Codes03 - COS Define04 - Syste

165Basic Programming26 - ARS: ARS Digits27 - ARS: Maximum Dialed Digits28 - Form Access Restriction Def’n.29 - DTE Profile30 - Device Interconnection

166SX-200 ICP MX Technician’s Handbook

Chapter 4Advanced Installation andProgramming

168SX-200 ICP MX Technician’s Handbook

169Advanced Installation and ProgrammingOverviewThis chapter is for technicians who are installing the controller in an existing computer network or a

8SX-200 ICP MX Technician’s HandbookAbout the SX-200 ICP MXThe Mitel SX-200 Integrated Communications Platform (ICP) provides the reliability and comp

170SX-200 ICP MX Technician’s HandbookPlanning your InstallationAdding PCs and data devices to a voice-only LAN or installing the SX-200 ICP into an e

171Advanced Installation and ProgrammingBasic PC NetworkingThe dual-port IP Phones (5010, 5020, 5212, 5215, 5220 and 5224) provide an inexpensive way

172SX-200 ICP MX Technician’s HandbookVirtual LANs (VLANs)This section shows examples of the three most common, converged voice and data networks for

173Advanced Installation and ProgrammingDHCP Server Settings (Example)The following settings must be programmed in the DHCP server:Table 27 shows the

174SX-200 ICP MX Technician’s HandbookLayer 2 Switch Settings (Example)The following two tables show settings on a Cisco and an HP Layer 2 switch for

175Advanced Installation and ProgrammingConfiguration 2: One external DHCP server fortwo VLANsFigure 20: VLAN Configuration 2To configure the SX-200

176SX-200 ICP MX Technician’s HandbookDHCP Server Settings (Example)The following settings must be programmed in the DHCP server:Table 30 shows the DH

177Advanced Installation and ProgrammingLayer 2 Switch Settings (Example)See “Layer 2 Switch Settings (Example)” on page 174.Configuration 3: Router o

178SX-200 ICP MX Technician’s HandbookProgramming the controller IP address and DHCP settingsThe IP address of the SX-200 ICP and its DHCP settings ar

179Advanced Installation and ProgrammingTo modify a Windows 2000 DHCP Server:1. On the Start menu, point to Programs, then Administrative Tools, and c

9IntroductionSystem configurationsThe controller is configured at the factory as a square key telephone system (KTS). It can be reconfigured as a PBX

180SX-200 ICP MX Technician’s Handbook- Type: Hex LONG (32 bit word)- Code: 132Click OK.-Value: enter a numeric value for the VLAN. 10. (Optional) In

181Advanced Installation and ProgrammingTo create Options 60/43 on a Windows 2000 or Windows 2003 DHCP server:1. Upgrade the SX-200 ICP to Release 4.0

182SX-200 ICP MX Technician’s HandbookNetworking Mitel IP-PBXsIP trunks allow you to interconnect multiple Mitel SX-200 ICP, SX-200 IP Nodes and 3300

183Advanced Installation and ProgrammingSX-200 ICP Programming1. Form 48, Voice Networking- Enter the IP Node Number and IP Address of each IP-PBX and

184SX-200 ICP MX Technician’s Handbook3. In Form 04, System Options/System Timers, enable option 86, PRI Card - QSIG, to allow Calling Name and Number

185Advanced Installation and ProgrammingUniform Numbering PlanOptionally, you can configure the nodes in your network with a uniform numbering plan. F

186SX-200 ICP MX Technician’s Handbook

Chapter 5Routine Maintenance

188SX-200 ICP MX Technician’s Handbook

189Routine MaintenanceIs the System Healthy?System health checklist LEDs on controller and expansion units are the correct color Internal and extern

iiSX-200 ICP MX Technician’s HandbookNOTICEThe information contained in this document is believed to be accurate in allrespects but is not warranted b

10SX-200 ICP MX Technician’s HandbookThree 3-party conferences21 3-party Conferences(total 21 conferees – can have up to 5 parties per conference)Purc

190SX-200 ICP MX Technician’s HandbookChecking the System1. Check the controller and expansion units. Ensure that all LEDs indications are correct. Se

191Routine MaintenanceInstalling FRUsOnly persons who have successfully completed a Mitel Installation and Maintenance training course for the SX-200

192SX-200 ICP MX Technician’s HandbookPower Down SystemThe following chart describes system power down procedures.Power Up SystemThe following chart d

193Routine MaintenanceSystem ResetThe controller can be reset by:• pressing the Reset button on the front panel• using the RESTART_SYSTEM command from

194SX-200 ICP MX Technician’s HandbookRe-initializing the ControllerRe-initializing the controller re-installs the system software and database. Perfo

195Routine MaintenanceReplacing the Hard Drive or CompactFlashUse this procedure to replace faulty internal media. To upgrade the media in a working s

196SX-200 ICP MX Technician’s Handbook6. Replace the cover.7. Restore power to the controller.8. Perform an Initial (CompactFlash Card) installation f

197Routine Maintenance6. Remove the internal flash card as shown in the following figure.7. Remove the four standoffs and two screws as shown in the f

198SX-200 ICP MX Technician’s Handbook8. Remove the two screws at the back of the unit as shown in the following figure.9. Remove the Analog Main Boar

199Routine MaintenancePerforming BackupsBacking Up a DatabaseThe controller has three databases, one for CDE data, one for voice mail data (includes c

11IntroductionFigure 1: Basic System Figure 2: Expanded SystemSX-200 ICP MXWIRELESSPHONES

200SX-200 ICP MX Technician’s HandbookFULL backs up everything; MEDIUM excludes voice mail messages. Full backups are recommended. The system creates

201Routine MaintenanceInstalling an Alternate DatabaseThe software CD has two databases on it that you can use instead of the factory-installed defaul

202SX-200 ICP MX Technician’s HandbookUpgrading the System SoftwareYou can upgrade system software either from the external CompactFlash card or by FT

203Routine MaintenanceUpgrading from Release 1.x to Release 2.0 or laterRelease 1.x systems upgraded to Release 2.0 or later no longer require that th

204SX-200 ICP MX Technician’s HandbookUpgrading from the External CompactFlash Card (Release 2.0 or later)Installer's PC requirements• Windows NT

205Routine Maintenance3. Insert the system software CD-ROM into the PC or access the file online.4. Run SX200ICP_SETUP.EXE from the CD.5. Select Local

206SX-200 ICP MX Technician’s HandbookUpgrading by FTPBefore beginning the upgrade, check that the SX-200 ICP is programmed with the required FTP info

207Routine MaintenanceUpgrading the NSU or PRI Card SoftwareUse the IMAT application to upgrade the software for a PRI card or an NSU. For more inform

208SX-200 ICP MX Technician’s HandbookMigrating an SX-200 EL/ML to an SX-200 ICP MXExcept for the parts in the table below, most of the EL/ML system,

209Routine MaintenanceParts Required• SX-200 ICP Release 2.0 software or later• Peripheral FIM Carrier (PFC) or Peripheral CIM Carrier (PCC) for the S

12SX-200 ICP MX Technician’s HandbookDSP Configuration OptionsThe SX-200 ICP MX has six DSP configurations selectable in CDE Form 04:• Business Option

210SX-200 ICP MX Technician’s Handbook4. Install the SX-200 ICP MX and optional modules (Stratum 3 clock, Quad CIM, Dual FIM, Dual T1/E1 Framer, etc.)

211Routine Maintenance14. Disconnect the fiber cables from the EL/ML control cabinet. Label the Tx and Rx cables, identify the Bay that the cables con

212SX-200 ICP MX Technician’s HandbookReplacing IP PhonesTo replace a registered IP phone, you can• Replace it and retain all existing programming for

213Routine MaintenanceTo replace a registered IP phone and re-program the circuit:1. Access Form 09, Desktop Device Assignments.2. Delete the extensio

214SX-200 ICP MX Technician’s HandbookBoot CodesThe SUPERSET boot code must be at revision Boot 3.10 or greater or the SX-200 system cannot successful

215Routine MaintenanceMeasuring LS TrunksThe LS Measurement tool in Maintenance is used to test LS trunks before putting them into service. The test r

216SX-200 ICP MX Technician’s HandbookRunning the Line Quality Test To run the Line Quality test:1. Form 13 (Trunk Circuit Descriptors)- Enter the mil

217Routine MaintenanceRunning the Distortion Test To run the Distortion test:1. Run the Line Quality test and program Length and Impedance for the tru

218SX-200 ICP MX Technician’s HandbookMaintenance CommandsMaintenance Port Characteristics8 bits/1 start/1 stop/no parity. Baud rates: 300, 600, 1200,

219Routine MaintenanceLogging InSerial Connection: 1. Launch the terminal or terminal emulator. 2. Press RETURN four times within 1 second, and then f

13IntroductionAnalog Option 22 conf x 3 parties4 voice mail0 G.72924 IP384 DNIC/ONS12 LS/CLASS48 T1 or 46 PRI10 conf x 3 parties12 voice mail0 G.72948

220SX-200 ICP MX Technician’s HandbookSwitching between Maintenance and CDEYou can switch between the Maintenance and CDE applications without having

221Routine Maintenance 3-MAINT2 4-MAINT1 7-INSTALLER 4-SPEED 1-MAINT-PORT [speed] 8-PRINTER_POR

222SX-200 ICP MX Technician’s Handbook3-FTP_SERVER2-RESTORE 1-KERMIT3-FTP_SERVER4-SHOW_PARAM6-TRAP_BACKUP*7-UPGRADE_SW8-LOGS_BACKUP9-SET_PARAM 1-DEF

223Routine Maintenance8-RE-START 2-RESET_SYSTEM 3-IP_PHONES9-STOP 7-LOGS 0 MORE_ KEYS 1-SET_FIRMWARE 1-STATUS 1-BAY/SLOT/CCT2-SET_TY

224SX-200 ICP MX Technician’s HandbookReport CommandsTable 37: Report Level FunctionsCOMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER2-SHOW 1-CONFIG

225Routine Maintenance 7-MT_DWA_MEM 8-UP_1_PAGE 9-DOWN_1_PAGE 8-VOICEMAIL9-IP_TRUNKS 6-CHANNEL-MAP 1-LOGICAL 1-C

226SX-200 ICP MX Technician’s HandbookTraffic Measurement CommandsTable 38: Traffic Measurement Level FunctionsCOMMAND PARAMETER QUALIFIER1-SET 1-

227Routine MaintenanceLog Commands* LOGS_TEXT and TRACE_INFO are diagnostic tools that only MITEL personnel should use.Table 39: Log Level Functions

228SX-200 ICP MX Technician’s HandbookDiagnostic Function CommandsTable 40: Diagnostic Function CommandsCOMMAND PARAMETER PARAMETER QUALIFIER1-RANGE

229Routine MaintenanceBacking up Log and Trap Files using KermitThe Log file and Trap file are used for troubleshooting. Mitel Technical Support may r

14SX-200 ICP MX Technician’s HandbookCabinet Configuration RulesThe MX controller can be expanded to include:• up to seven SX-200 Peripheral cabinets

230SX-200 ICP MX Technician’s HandbookSending Logs and other System Files to an E-mail Address or FTP ServerTo send logs and other system files to an

231Routine MaintenanceRetrieving Logs and other System Filesusing KermitUse this procedure to retrieve the logs and system files via a direct or modem

232SX-200 ICP MX Technician’s Handbook

Chapter 6Basic Troubleshootingand Repair

234SX-200 ICP MX Technician’s Handbook

235Basic Troubleshooting and RepairAbout this ChapterThis chapter provides standard procedures for troubleshooting the most common problems in a voice

236SX-200 ICP MX Technician’s HandbookTroubleshooting ToolsThe table below lists the tools available to help you troubleshoot a SX-200 ICP system. Tab

237Basic Troubleshooting and RepairBefore you Contact Technical SupportIf you cannot find the source of the problem in this chapter, please collect th

238SX-200 ICP MX Technician’s HandbookGeneral Troubleshooting Steps1. Verify the status of the LEDs (Power, 10/100 Base TX Auto-MDIX, CIM Expansion Po

239Basic Troubleshooting and RepairChecking the System LEDsController LEDsFigure 23: SX-200 ICP LEDsTable 42: Controller Status LEDsLEDLED StatusM

15IntroductionSupported Peripherals The following peripherals are supported:Table 4: Supported PeripheralsMitel IP PhonesSuperset™ PhonesConference

240SX-200 ICP MX Technician’s HandbookCIM ON Communication link established and configured.Flashing Link established but not configured.OFF No power.F

241Basic Troubleshooting and RepairNSU LEDsFigure 24: NSU LEDsTable 44: NSU Ethernet Port (LAN) Status LEDsLED Status Color MeaningLAN Flashing —

242SX-200 ICP MX Technician’s HandbookTable 45: NSU L0/L1 Status LEDsLEDsMeaningLeft Right— ON (Red) No Layer 1.ON (Green) — D-channel established (

243Basic Troubleshooting and RepairASU LEDsTable 47: NSU CIM Status LEDsTop LED Status Meaning (All LEDs)ON Communication link synchronized with con

244SX-200 ICP MX Technician’s HandbookTroubleshooting Phones and Peripherals ProblemsIf you cannot solve the problem using the following table, go thr

245Basic Troubleshooting and RepairCannot make call over analog loop trunk (intermittent problem).System is sending the dialing digits too fast for Te

246SX-200 ICP MX Technician’s HandbookPhone service is lost (IP Phones display SYSTEM BUSY when they go offhook), and a MOSS alarm appears in the CDE

247Basic Troubleshooting and RepairNSU/PRI TroubleshootingIf you cannot solve the problem using the following table, go through the steps on page 238.

248SX-200 ICP MX Technician’s HandbookPRI Debug CommandsUse the following commands to view logging and debugging information for PRI cards or NSUs con

249Basic Troubleshooting and RepairTroubleshooting Analog TrunksIf you cannot solve the problem using the following table, go through the steps on pag

16SX-200 ICP MX Technician’s HandbookDefault Database ConfigurationThe CDE Forms are factory-set with default values that make it easier and faster to

250SX-200 ICP MX Technician’s HandbookTroubleshooting Signaling ProblemsThe following section covers problems caused by faulty trunk signaling. Genera

251Basic Troubleshooting and RepairFigure 25: Loop Start Line/Trunk

252SX-200 ICP MX Technician’s HandbookTest/Verify (Loop Start)• Verify far-end (CO) circuits by using a standard telephone set in place of the Loop St

253Basic Troubleshooting and RepairGround Start TrunkThe Ground Start Trunk serves most PBX-CO connections in an analog environment.Figure 26: Groun

254SX-200 ICP MX Technician’s HandbookTest/Verify (Ground Start)• Verify the far-end (CO) circuits by using a standard telephone for incoming calls. V

255Basic Troubleshooting and RepairDirect Inward Dial (DID)/Loop Trunk You use the Direct Inward Dial (DID)/Loop trunk primarily in analog DID applica

256SX-200 ICP MX Technician’s HandbookTest/Verify (DID)• Verify the far-end circuits by the use of a standard telephone for outgoing calls.• Verify th

257Basic Troubleshooting and RepairEar & Mouth (E&M) TrunkYou use the E&M trunk in Tie Trunk applications. The E&M trunks support all

258SX-200 ICP MX Technician’s HandbookFigure 28: E&M Trunk - Type (2-wire)

259Basic Troubleshooting and RepairType VType V is used in applications where short distance direct back-to-back operation is desired. The M-lead inve

17IntroductionVoice mail related• 4 Voice mail ports (Business 1 Option with Dual DSP); 8 ports (Business 2 and Hospitality Options with Dual DSP)• 20

260SX-200 ICP MX Technician’s HandbookTest/Verify (E&M)• Loop back to self whenever more than 1 E&M type V circuit is available.• Verify far-e

261Basic Troubleshooting and RepairTroubleshooting T1 Trunks (D4 DS-1)A T1 Trunk is a digital trunking standard that supports multiple users. Unlike a

262SX-200 ICP MX Technician’s HandbookSignaling TypesChannel Associated SignalingT1 was originally designed to emulate 24 independent analog trunks. T

263Basic Troubleshooting and RepairThe S1 switch settings on the PRI Card shown in the following illustration inform the T1 module of the location of

264SX-200 ICP MX Technician’s HandbookA&B bits Taken from each of the 24 Channels to emulate the various analog trunk signalling conditions (off-h

265Basic Troubleshooting and RepairTable 56: A-B Bit Signaling Example (T1/CO)StateTransmit ReceiveA B A BOutgoing call - Basic OperationIdle state

266SX-200 ICP MX Technician’s HandbookTroubleshooting Voice MailIf voice mail is not working properly, refer to the chart below for suggestions on cor

267Basic Troubleshooting and RepairInternal callers occasionally reach the Operator (or other designated overflow point for the voice mail port hunt g

268SX-200 ICP MX Technician’s HandbookSX-200 ICP Property ManagementSystem InterfaceThe SX-200 ICP Property Management System (PMS) interface collects

269Basic Troubleshooting and RepairThe following is a PMS message format that enables a telephone’s message waiting lamp.Message Formats from PBX to P

18SX-200 ICP MX Technician’s Handbook

270SX-200 ICP MX Technician’s HandbookTable 58: PMS Keyboard CommandsCommands PMS Keyboard Keys CommentsEnquire (ENQ) ^E ^ = CTRL keyAcknowledged (A

271Basic Troubleshooting and RepairSX-200 ICP and PMS Cannot CommunicateIf the SX-200 ICP PMS interface and the customer’s PMS computer cannot communi

272SX-200 ICP MX Technician’s Handbook3. Type the PMS message required to light a telephone’s message waiting lamp, using CAPITAL letters only. See th

Chapter 7Advanced Troubleshootingand Repair

274SX-200 ICP MX Technician’s Handbook

275Advanced Troubleshooting and RepairAbout this ChapterThis chapter provides advanced procedures to help you identify and troubleshoot common problem

276SX-200 ICP MX Technician’s HandbookGeneral Network TroubleshootingIt is beyond the scope of this document to cover everything you need to know to d

277Advanced Troubleshooting and Repair Where does the problem lie? Within the LAN infrastructure, WAN infrastructure, routing between subnets (VLAN&a

278SX-200 ICP MX Technician’s HandbookTroubleshooting IP Phone ConnectivityUsing a network analyzer to debugIf a network analyzer is required to debug

279Advanced Troubleshooting and Repair- Press “v” repeatedly until the INPUT MASK prompt appears.- Enter the same mask as set for your network— exampl

Chapter 2Basic Installation

280SX-200 ICP MX Technician’s Handbook3. If you still can’t find the problem, call Mitel Technical Support. IMPORTANT: Make sure you have the followin

281Advanced Troubleshooting and RepairDHCP discovery ORDHCP OFFER X REJDHCP server does not have enough IP addresses.Create a larger scope with more I

282SX-200 ICP MX Technician’s HandbookDHCP DiscoveryORDHCP OFFER X REJ(VLAN) (after releasing the first IP from the native DHCP server)The DHCP server

283Advanced Troubleshooting and RepairTFTP load failure Option 125/43 (Option 128 prior to Release 4.0) is not set up to point to the right TFTP serve

284SX-200 ICP MX Technician’s HandbookWaiting for linkORLost link to ServerIP phone fails to receive Keepalive message in 30 seconds.Verify if the net

285Advanced Troubleshooting and RepairAssigning Static IP Addresses to IP Phones To navigate through the set prompts:• Use the Volume Down key to move

286SX-200 ICP MX Technician’s Handbook8. Enter the customer-supplied static IP PDA address. Press the Volume Down key to move to the next field.The IN

287Advanced Troubleshooting and Repair17. To enter the IP address of the debugging utility, press #, enter the address and then press the Volume Down

288SX-200 ICP MX Technician’s HandbookLaunching the IP Phone Analyzer1. Click Start on the Windows taskbar.2. Point to Programs.3. Click Mitel IP Phon

289Advanced Troubleshooting and RepairTroubleshooting Phone Audio QualityTo Troubleshoot Phone Audio Quality:1. Go to the table below.2. If you cannot

iiiTable of ContentsChapter 1 : IntroductionAbout this Handbook ...

20SX-200 ICP MX Technician’s Handbook

290SX-200 ICP MX Technician’s HandbookTable 60: Audio Quality Problems TroubleshootingSymptoms Probable Cause Corrective ActionExcessive noise Fault

291Advanced Troubleshooting and RepairBroken Audio, intermittent (IP trunks only)Handsfree on the far end.Ensure that neither device is using Handsfre

292SX-200 ICP MX Technician’s HandbookTroubleshooting IP TrunksThe tools and techniques used to troubleshoot connectivity problems with IP Phones also

293Advanced Troubleshooting and Repair Form 13 Trunk Circuit Descriptor - There should be a descriptor number with Trunk Type T1 E&M for the IP T

294SX-200 ICP MX Technician’s HandbookConsiderations: a. Is one IP Trunk route the primary route used, and if the far end node is down, will it use th

295Advanced Troubleshooting and RepairTroubleshooting System Boot FailureDuring the setting of IP address or inadvertent system corruption, incorrect

296SX-200 ICP MX Technician’s HandbookPRI Card 38400 VT100 terminal emulationNSU 38400 VT100 terminal emulationParameter Settingboot device flashpr

297Advanced Troubleshooting and RepairBay Control Card III - Peripheral BayParameter Settingboot device flashprocessor number 0host namefile name vxwo

298SX-200 ICP MX Technician’s Handbook

Appendix ADefault Database Values

21Basic InstallationBefore you beginA successful installation of the SX-200 ICP MX depends on careful planning, especially when integrating the system

300SX-200 ICP MX Technician’s Handbook

301Default Database ValuesDefault DatabaseTable 61: CDE FormsFORM NUMBER FORM NAME01020304050607080910111213141516171819202122232425262728293031Syst

302SX-200 ICP MX Technician’s Handbook323334353637383940414243444546474849505152535455CDE Data PrintAccount Code EntryDirected IOGlobal Find Access Co

303Default Database ValuesDefault Database ValuesThis section lists the values in the default CDE database. Only forms with data in them are listed.Fo

304SX-200 ICP MX Technician’s Handbook12 Paging Access To Default Zone(s) *1213 Paging Access To Specific Zones *1314 TAFAS - Any

305Default Database ValuesForm 03 - Class of Service49 Key System - Group Page - Meet Me Answer *4950 Key System - Direct CO Line Select

306SX-200 ICP MX Technician’s Handbook106 Attendant New Call Tone X X107 Attendant Automatic Call Forward - No Answer X108 Attendant Audible Alarm X10

307Default Database Values205 Flash For Waiting Call206 Call Forwarding - Busy X X X X207 Call Forwarding - No Answer X X X X208 Call Forwarding - Ext

308SX-200 ICP MX Technician’s Handbook235 Originate Only236 Outgoing Trunk Callback237 Outgoing Trunk Camp-On238 Override Security X239 Priority Dial

309Default Database Values265 Voice Mail System Speed Dial Index (0-255)266 Camp-on before Forward on Busy267 Softkey Support for Voice Mail X X268 Re

22SX-200 ICP MX Technician’s Handbook- Connect a breakout box to the amphenol connector at the back of the controller. For amphenol connector Onboard

310SX-200 ICP MX Technician’s Handbook312Paging Default (0 - 9) (0 Gives All Enabled Zones) 0000000313 CO Trunk to CO Trunk Connect X X314 CO Trunk to

311Default Database Values502 Display ANI/DNIS/CLASS Information X X X X503 Display CLASS Name X X X504 SUPERSET 420 Optional Class Display505 ONS Sta

312SX-200 ICP MX Technician’s Handbook619 Direct Speak@Ease Access620 SUPERSET Telephone - Max Call Logs Allowed <0-20> 0 0 0 0000621 Call Loggi

313Default Database Values704 Incoming / Internal Modem Pooling Access705 Automatic Overflow From Attendant706 RESERVED707 RESERVED708 RESERVED709 Fol

314SX-200 ICP MX Technician’s Handbook906 DATA SMDR - Does Not Apply907 DATA SMDR - Extended Record908 DATA SMDR - Overwrite BufferOPTION NUMBERCOSOPT

315Default Database ValuesForm 04 - System OptionsOPTION NUMBERSYSTEM OPTIONS STATUS01 Clock Format (example 16:00, 4:00, 4:00a) 12HR AM02 Message

316SX-200 ICP MX Technician’s Handbook44 ACD Reports DISABLED45 Disable PMS Logs ENABLED46 Rotary Dial Digit Translation Plan 0-3 047 ARS Un

317Default Database Values94 PRI Card: Min/Max DISABLED95 PRI Card: Auto Min/Max DISABLED96 Number of Links (0-8) 097 Support Softkey Access to Voi

318SX-200 ICP MX Technician’s HandbookForm 05 - Tenant Interconnection Table01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

319Default Database ValuesForm 06 - Tenant Night Switching TableForm 07 - Console Assignments 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19

23Basic InstallationSX-200 ICP MX HardwareHardware ports and connectorsFigure 3: Controller front panel Figure 4: Controller rear panel

320SX-200 ICP MX Technician’s HandbookForm 09 - Desktop Devices DefinitionB/S/CCT TEN EXTN COS COR TYPE PAGE NAME ASSOCCOMMENTS/CESID/MAC1/01/01 1 100

321Default Database Values1/02/14 50201/02/15 50201/02/16 50201/02/17 50201/02/18 50201/02/19 50201/02/20 50201/02/21 50201/02/22 50201/02/23 50201/02

322SX-200 ICP MX Technician’s Handbook1/04/05 50201/04/06 50201/04/07 50201/04/08 50201/04/09 50201/04/10 50201/04/11 50201/04/12 50201/04/13 50201/04

323Default Database Values1/05/20 50201/05/21 50201/05/22 50201/05/23 50201/05/24 50201/07/01 50201/07/02 50201/07/03 50201/07/04 50201/07/05 50201/07

324SX-200 ICP MX Technician’s Handbook1/09/11 50201/09/12 50201/09/13 50201/09/14 50201/09/15 50201/09/16 50201/09/17 50201/09/18 50201/09/19 50201/09

325Default Database Values1/11/02 1 302 6 1 VMAIL VMAIL 21/11/03 1 303 6 1 VMAIL VMAIL 31/11/04 1 304 6 1 VMAIL VMAIL 41/11/05 1 305 6 1 VMAIL VMAIL 5

326SX-200 ICP MX Technician’s HandbookForm 09 - Desktop Line Appearance Definition KEY TYPE DIR RING SEC DSSEXT NUMTRK NUMLABEL R#*01 Prime In/Out Imm

327Default Database Values*01 Prime In/Out Immed No 10502 CO Line In/Out Immed No 1 904 CO Line In/Out Immed No 2 906 CO Line In/Out Immed No 3 908 CO

328SX-200 ICP MX Technician’s Handbook*01 Prime In/Out Immed No 11002 CO Line In/Out Immed No 1 904 CO Line In/Out Immed No 2 906 CO Line In/Out Immed

329Default Database Values*01 Prime In/Out Immed No 11502 CO Line In/Out Immed No 1 904 CO Line In/Out Immed No 2 906 CO Line In/Out Immed No 3 908 CO

24SX-200 ICP MX Technician’s HandbookController componentsFigure 5: Controller Components

330SX-200 ICP MX Technician’s HandbookForm 09 - Paging Groups Form 10 - Pickup GroupsForm 11 - Data Circuit Descriptor [PAGING GROUP: 01] [

331Default Database ValuesForm 11 - Data Circuit Descriptor Review Form 12 - Data Assignment Table ASYNC: Flow Control

332SX-200 ICP MX Technician’s HandbookForm 13 - Trunk Circuit Descriptor [ AMB TRUNK: 1 ] OPTION NAME [SUPERVISION PARAMETER] STATUSReverse to Idle

333Default Database ValuesForm 13 - Audio Configuration Table Form 13 - Trunk Circuit Descriptor ReviewWink timer 150 - 300 ms ( 50 ms inc ) 200

334SX-200 ICP MX Technician’s HandbookForm 14 - Non Dial-In Trunks BAY SLT CCT COS TEN DAY N1 N2 CDN TK NUM TK NAME COMMENTS10601106021060310604106051

335Default Database ValuesForm 15 - Dial-In Trunks BAY SLT CCT COS COR TEN N M X CDNTK NUMTK NAMECOMMENTS106011060210603106041060510606106071060810609

336SX-200 ICP MX Technician’s HandbookForm 16 - Trunk Groups Form 17 - Hunt Groups Form 17 - Hunt Group Options [GRP:01-LOCAL ] [SMDR ][TERM]TK NU

337Default Database ValuesForm 18 - Miscellaneous System Ports ENTRY DESCRIPTION BAY SLT CCT SCT DIR PAGER EXT #01 Music On Hold 01 13 29 0102 Pager 1

338SX-200 ICP MX Technician’s HandbookForm 19 - Call Rerouting Table [TENANT : 01] TYPE OF CALL DAY N1 N2Station Dial 0 Routing 100 100 10

339Default Database ValuesForm 20 - ARS COR Group Definition Form 21 - ARS Day Zone Definition Form 27- ARS Maximum Number of Dialed Digits COR GROUP

25Basic InstallationIdentify the required componentsThe range of possible system configurations is determined by the type and number of controller com

340SX-200 ICP MX Technician’s HandbookForm 28- Form Access Restriction FORM NAME INST MAINT1 MAINT2 SUPER ATT01 = SYSTEM CONFIGURATION R/W R/W none no

341Default Database ValuesForm 29 - DTE Profile Table 38 = ACD KEYS TEMPLATE R/W R/W none none none39 = ACD AGENT GROUPS R/W R/W none none none40 = AC

342SX-200 ICP MX Technician’s HandbookForm 30 - Device Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2

343Default Database ValuesForm 30 - Device Interconnection Translation Table Form 34 - Directed IO Table ENTRY NUM DEVICE TYPE DESCRIPTION INTERCONNE

344SX-200 ICP MX Technician’s HandbookForm 35 - Global Find Access Code Table ACCESSCODEDEFINED BAY SLT CCT SCT MULTIPLE APP.0 Feature Access Code N/A

345Default Database Values311 SUPERSET 1 11 11 1 N/A312 SUPERSET 1 11 12 1 N/A313 SUPERSET 1 12 01 1 N/A314 SUPERSET 1 12 02 1 N/A315 SUPERSET 1 12 03

346SX-200 ICP MX Technician’s HandbookForm 36 - Modem Assignment Table Form 42 - T1 Link Descriptors *48 Feature Access Code N/A*49 Feature Access Cod

347Default Database ValuesForm 44 - Network Synchronization Form 46 - Key System Toll Control Form 47 Subform 01 - System IP Protocol (DMS250, NI2, 4

348SX-200 ICP MX Technician’s HandbookForm 47 Subform 02 - DHCP Server Form 47 Subform 02 - Expand DHCP SubnetForm 47 Subform 02 - DHCP Options Form 4

349Default Database ValuesForm 50 - Mailboxes DID Server RESERVEDAutomatic DID Number Assignment RESERVEDSynchronization of Greetings SYSTEM DAY/NIGH

26SX-200 ICP MX Technician’s HandbookInstallation checklistTools Static strap Phillips screwdriver (#1 and #2)System Hardware and Software An SX-20

350SX-200 ICP MX Technician’s HandbookForm 50 Subform - Notification Form 50 Subform - EMAIL MBOX# NOTIFICATION #NOTIF TYPN SCHED U ACC RESERVED0 EXTE

351Default Database ValuesForm 52 - EMAIL Form 53 - Bay Location Assignment 113 NO114 NO115 NO116 NO117 NO118 NO119 NOOWNER EMAIL ADDRESS [SMTP

352SX-200 ICP MX Technician’s HandbookForm 54 Calling Party Number EXT NUMBER DEFINED CALLING PARTY NUMBER100 SUPERSET101 SUPERSET102 SUPERSET103 SUPE

353Default Database ValuesForm 55 Incoming Digits318 SUPERSET319 SUPERSET320 SUPERSET321 SUPERSET322 SUPERSET323 SUPERSET324 SUPERSETINCOMING DIGITSDI

354SX-200 ICP MX Technician’s Handbook

Appendix BPart Numbers

356SX-200 ICP MX Technician’s Handbook

357Part NumbersTable 62: Hardware (Options, Spares and FRUs)Part Number Description Notes50004357 SX-200 ICP MX Controller With internal hard drive5

358SX-200 ICP MX Technician’s Handbook50000690 24VAC Power Adapter for 5010 IP, 5020 IP, 5215 IP and 5220 IP Phones50002070 -48V Power Brick for 5200

359Part Numbers54000660 IP Set (1)54000923 IP Set (4)54000929 PC (2nd) Port on IP Sets54000928 Phonebook54000927 Recorded Announcement Device54000050

27Basic InstallationCables and connectors Category 5 (CAT5) cable for all LAN devices (IP phones and computers) CAT3 cable for any analog phones con

360SX-200 ICP MX Technician’s Handbook9109-532-005-NA Remote S/W Download9109-532-007-NA SS4000 Sets9109-532-012-NA Support 3DN, 4DN and 400 series Se

361Part NumbersTable 65: SX-200 Peripheral Cabinets, Interface Cards, and ModulesCommon NamePart Number CommentsONS/CLASS Line Card 9109-110-001-NA

362SX-200 ICP MX Technician’s HandbookMitel Express Messenger Card (2-port)9109-080-001-NA All models use the same card and the number of ports enable

363Part NumbersTable 66: Digital Control and Digital Services Cards Modules, and Spares for SX-200 Peripheral Cabinets Marketing Name Part NumberCom

364SX-200 ICP MX Technician’s HandbookPRI Card Package 50002285 Includes: •PRI card• Dual link T1 PRI Module• software PRI Card 9109-615-001-NA The ca

365Part Numbers50002823 5448 PKM PKM Kit (48 Key) Dark Gray (with SIM module)50002824 5448 PKM PKM FRU (48 Key) Dark Gray50002825 5422 PKM Interface M

366SX-200 ICP MX Technician’s HandbookMitel 5310 IP Conference Unit Side Control for 5220/522450004461 For use on 5220 IP Phone.Used to connect 5310 I

367Part Numbers9189-000-300-NA SUPERCONSOLE 1000 attendant console Light Gray9189-000-301-NA SUPERCONSOLE 1000 attendant consoleDark gray with a tilt

368SX-200 ICP MX Technician’s Handbook

Appendix CSystem Cabling

28SX-200 ICP MX Technician’s HandbookLAN requirements Pre-installation questionnaire complete A subnet (Advanced) SMTP server IP address for forwar

370SX-200 ICP MX Technician’s Handbook

371System CablingTable 69: SX-200 ICP, Onboard Analog/DNIC Tip & Ring Assignments (Back Panel Amphenol Connector)Pins Pairs Circuit typeBay/Slot

372SX-200 ICP MX Technician’s HandbookTable 71: Relay Connector Pinouts (Front Panel DB-9)Pin Bay/Slot/Circuit Function11/13/29/1(See Note)Generic R

373System CablingTable 73: CIM Port PinoutsPin Signals Pin Signal1RX +52 RX - 6 TX -3TX +74 8Note: The CIM ports are the same whether the card has a

374SX-200 ICP MX Technician’s HandbookTable 76: NSU PRI - Pinouts for T1Line/Network TerminationPinLineTermination ModeNetworkTermination Mode1 Tx R

375System CablingTable 77: ASU Tip/Ring AssignmentsPin Pair Signal1/26 W-BL / BL-W ONS Tip 1 / Ring 12/27 W-O / O-W ONS Tip 2/ Ring 23/28 W-G / G-W

376SX-200 ICP MX Technician’s HandbookTable 78: ASU II Connector PinoutPin Color Code 16 Port ONS 4 + 12 Port Combo26/1 W/BL, BL/W ONS Tip Ring 1 ON

377System CablingTable 79: SX-200 EL or SX-200 ML (RM)Tip and Ring AssignmentsJ1, J2, J3, and J4 Lead DesignationSlot / PlugPin Pair CctONS or DLCCc

378SX-200 ICP MX Technician’s Handbook 13 G-BK SPARE 39 BK-BR 1 T1 1 T1 1 T1 1 T1 1 T1 14 BR-BK R1 R1 R1 R1 R1 40 BK-S 2 T2 MM1 2 T2 2 T21-J1 15

379System CablingTable 80: SX-200 EL or SX-200 ML (RM) Universal Card Tip and Ring AssignmentsJ1, J2, J3, and J4 Lead DesignationSlot / PlugPin Pair

29Basic Installation (Optional) External paging amplifiers and speakers (Optional) Auxiliary ringer (Night Bells) (Optional) Door Phone/Opener (Op

380SX-200 ICP MX Technician’s Handbook 13 G-BK SPARE 39 BK-BR 1 MIA1 1 1 T1 14 BR-BK MIB1 R1 40 BK-S POA1 K5A1 TR1 1-J1 15 S-BK POB1 K5B1 RR1 or

381System CablingTable 81: Music-on-Hold/Pager Unit Pinouts (Peripheral Cabinets)Wire Signal Color Description32 MOH- R-O Music-on-Hold Inputs7 MOH+

382SX-200 ICP MX Technician’s Handbook

Appendix DHandling FiberOptic Cables

384SX-200 ICP MX Technician’s Handbook

385Handling Fiber Optic CablesGuidelines for Handling Fiber Optic Cable• Never touch the tip of a fiber connector. Cleanliness of the connector ferrul

386SX-200 ICP MX Technician’s HandbookOperationThe FIM has three functional sections: a transmitter, a receiver, and a control section.The transmitter

Appendix EFolio Views (E-Docs) Tips

388SX-200 ICP MX Technician’s Handbook

389Folio Views (E-Docs) TipsAbout Folio ViewsThe documentation CD-ROM contains all of the technical information in an electronic file called an “infob

ivSX-200 ICP MX Technician’s HandbookInstall the Analog Option Board (AOB)... 38Installing Opti

30SX-200 ICP MX Technician’s HandbookInstalling the SX-200 ICP MX ControllerThe SX-200 ICP system is shipped with the system software and a default da

390SX-200 ICP MX Technician’s HandbookHow do I export a section of the infobase to a word processing file?1. In the Table of Contents, select the chec

391Folio Views (E-Docs) TipsHow do I search a section of the infobase?1. In the Table of Contents, select the check box of the section that you want t

392SX-200 ICP MX Technician’s Handbook

393IndexNumerics2nd port on IP Phones, enabling 1716010 Teleworker Solutionprogramming 155AAbout advanced troubleshooting 275About the SX-200 ICP 8ACD

394SX-200 ICP MX Technician’s Handbookreplacing 198Command sequences, entering 218Commands, maintenancereport 224system 220traffic measurement 226Comm

395Indexone DHCP server for multiple VLANS 177one server for two VLANs 175one server per VLAN 172router on a stick 177Diagnostic Function Commands 228

396SX-200 ICP MX Technician’s HandbookFormschecklist 292database backup 199default database configuration 16default database values 303list of 301FRUs

397IndexASU II 65before you start 21checklist 26Clock Module 47controller hard drive 45DSP Module 40Dual FIM Module 42Dual T1/E1 Framer Module 44FTP s

398SX-200 ICP MX Technician’s Handbookmaintenance logs 227Loop start line/trunk, troubleshooting 250Loss levels, measuring on LS lines 215LS Measureme

399Indexone DHCP server for multiple VLANS 177one DHCP server for two VLANs 175one DHCP server per VLAN 172requirements 28router on a stick 177setting

31Basic InstallationInstall an Ethernet SwitchYou must connect all IP devices to a Layer 2 Ethernet Switch. Hubs should not be used. The type of Ether

400SX-200 ICP MX Technician’s Handbookcontroller port pinouts 67debug option 238default database configuration 16deleting 112four-digits extension num

401Index6010 Teleworker Solution 155ACD dataset 147analog device to SIM2 116analog trunks 135ANI/DNIS On Incoming Trunks 139attendant console 108auto

402SX-200 ICP MX Technician’s HandbookRepairs See TroubleshootingReplacingAnalog Main Board 196Clock Module 198DSP Module 198Dual FIM 198hard drive 19

403Indexcommands 220configuration 8, 25controller 30default database configuration 17displaying card configuration 220forms default database values 30

404SX-200 ICP MX Technician’s Handbookrunning quick installation tool 67troubleshooting 236Trap files 230backing up to FTP 230backing up using Kermit

405IndexWWall mounting controller 48Web Interfaceconnecting to controller 86Websites, helpful 6Wireless phones See PhonesWireless Telephones See Spect

®,™ Trademark of Mitel Networks Corporation© Copyright 2006, CorporationAll rights reservedMitel Networks

32SX-200 ICP MX Technician’s HandbookLarger installations (over 20 phones)If you are connecting several switches together, connect them in a tree-type

33Basic InstallationFeeding Power to IP PhonesThe IP Phones require power that can be provided by • an external supply such as a 24-volt adapter (requ

34SX-200 ICP MX Technician’s HandbookInstalling Software Using an External CompactFlash Card (Optional Initial Install)The SX-200 ICP is shipped from

35Basic Installation5. Select Format to format the CompactFlash card. 6. Select a database, then click Next. 7. Click Next to begin installing the sof

36SX-200 ICP MX Technician’s HandbookInstalling Optional Controller Hardware• Hard drive (for systems equipped with internal CompactFlash card)• Analo

37Basic InstallationRemoving the coverTo remove the SX-200 ICP Controller cover:1. Unplug the power cord from the controller and disconnect all cables

38SX-200 ICP MX Technician’s HandbookTo replace the cover:1. Turn the controller until the back panel is facing forward.2. Lift the lock for the AC po

39Basic Installation5. Lower the AOB onto the standoffs. Ensure it is well-seated.6. Attach the screws.7. Re-install the Stratum Clock Module (if it w

vTable of ContentsChapter 3 : Basic ProgrammingProgramming Overview ...

40SX-200 ICP MX Technician’s HandbookInstalling Optional DSP Module(s)The basic SX-200 ICP MX has one Dual DSP module installed in Module Slot 3. Addi

41Basic InstallationTo install the optional DSP Modules:1. Unplug the power cord from the controller.2. Remove the top cover (see page 37).3. Repeat t

42SX-200 ICP MX Technician’s HandbookInstalling the Optional Dual FIM ModuleThe Dual FIM Module provides connectivity to a Peripheral Cabinet and/or t

43Basic InstallationInstalling the Optional Quad CIM Module(s) The optional Quad CIM module has four ports that provide connectivity to Peripheral Cab

44SX-200 ICP MX Technician’s HandbookInstalling the Optional Dual T1/E1 Framer Module(s) The Dual T1/E1 Framer module has two digital trunk ports, eac

45Basic InstallationInstalling a hard driveIf your controller uses an internal 256 MB CompactFlash for software and database storage, you can increase

46SX-200 ICP MX Technician’s Handbookb. Insert the hard drive as shown in the above figure.c. Connect the power and IDE cables to the corresponding co

47Basic InstallationInstalling the Stratum Clock1. Unplug the power cord from the controller.2. Remove the top cover and front panel (see page 37).3.

48SX-200 ICP MX Technician’s HandbookWall or Rack MountingThe SX-200 ICP controller is wall and rack mountable. The NSU is rack-mountable only.Wall mo

49Basic Installation4. Assemble the two supplied screws and two nuts as shown below.5. Screw the assembled nuts and screws into the holes as shown bel

viSX-200 ICP MX Technician’s HandbookProgramming an Embedded T1 Trunk ... 134Programming An

50SX-200 ICP MX Technician’s Handbook6. Screw the supplied small bracket onto the bottom of the controller as shown.7. Mount the bracket onto the wall

51Basic Installation.9. Insert a screw into the bottom bracket to stabilize the controller as shown below.

52SX-200 ICP MX Technician’s HandbookRack mounting the controller or NSUUse the Rack Mount Kit (Part Number: 50004150) to rack mount the Controller. T

53Basic InstallationInstalling an NSUFigure 7: NSU Front ViewFigure 8: NSU Rear ViewThe NSU connects to the Controller via a CIM or FIM cable. 1.

54SX-200 ICP MX Technician’s Handbook8. Program the NSU using CDE and IMAT; see page 116 for programming instructions.9. After programming the NSU, pl

55Basic InstallationTable 7: NSU DIP Switch SettingDIP Switch Function Settings Notes1TX Ground Down: GroundUp: FloatingSet to Up2RX Ground Down: Gr

56SX-200 ICP MX Technician’s HandbookInstalling SX-200 Peripheral CabinetsYou can connect up to seven Peripheral Cabinets to the MX controller via CIM

57Basic InstallationCabinet installation and programmingThe following procedure applies to the installation of new peripheral cabinets. Cabinets migra

58SX-200 ICP MX Technician’s HandbookPeripheral Cabinet Interface Cards and ModulesThe following table lists the peripheral cabinet interface cards an

59Basic InstallationDigital Line card (DNIC)(low power; high power if a console is connected to a SX-200 LIGHT) SUPERSET 4001SUPERSET 4015SUPERSET 402

viiTable of ContentsConfiguring a Windows 2000 DHCP server (prior to Release 4.0) ...178Configuring a Windows 2000 DHCP server (Release 4.0

60SX-200 ICP MX Technician’s HandbookPeripheral Cabinet Control and Digital Services Cards and ModulesThe following table lists the peripheral cabinet

61Basic InstallationPeripheral Cabinet Configuration RulesFIM Carrier Assignments • The SX-200 RM peripheral cabinet supports the Peripheral Interface

62SX-200 ICP MX Technician’s HandbookPRI Card Configuration Rules for SX-200 RM Cabinets• The PRI card requires a Stratum 3 clock MMC installed in the

63Basic InstallationInstalling an ASUUp to two ASUs can be connected to the controller via CIM ports. There is no need to power down the controller to

64SX-200 ICP MX Technician’s HandbookCDE Programming1. In Form 53 (Bay Location Assignment)- Assign a bay number to the CIM ports used to connect the

65Basic InstallationInstalling an ASU IIASU II units can be connected to the controller via Quad CIM or embedded CIM ports. The controller supports tw

66SX-200 ICP MX Technician’s HandbookTo install an ASU II:1. Mount the ASU II. 2. Connect a cross-over Category 5 cable with RJ-45 connector to the CI

67Basic InstallationConnecting the Phones and TrunksONS/CLASS, DNIC and LS/CLASS portsCross connect the ONS, DNIC and LS/CLASS ports to lines at the b

68SX-200 ICP MX Technician’s HandbookIP Phones1. Ensure that the controller is connected to the Layer 2 switch.2. Plug the cables from the IP phones i

69Basic Installation.Note: 5215 and 5010 IP phones will fail to register on a system that has a Default or Premier database because of the line appear

viiiSX-200 ICP MX Technician’s HandbookMeasuring LS Trunks ... 21

70SX-200 ICP MX Technician’s HandbookAdding a PKMA Mitel Programmable Key Module (PKM) provides the user with additional personal keys for their telep

71Basic InstallationPowerAll PKMs are powered by an AC adapter that attaches either to the Interface Module or to the host phone.CDE programmingAssoci

72SX-200 ICP MX Technician’s HandbookFigure 14: PKM Connections to a SUPERSET 4025.Figure 15: PKM Connections to a SUPERSET 4125/ 4150Notes: 1. En

73Basic InstallationFigure 16: PKM Connections to a 5020 IP, 5220 IP & 5224 IP PhonePKM to an Attendant ConsoleThe PKM 48 provides an attendant

74SX-200 ICP MX Technician’s HandbookConnecting Music on Hold, Paging and Door Phone/Door OpenerMusic-on-Hold (MOH) interfaceThe mini (1/8" - 3.5

75Basic InstallationDoor Phone/Door OpenerCustomer-provided door phone units (up to four) can be connected to ONS circuits to provide two-way communic

76SX-200 ICP MX Technician’s HandbookConnecting a Night Bell and Alarm DeviceNight bells and devices such a lamps used to signal Critical alarms conne

77Basic InstallationSetting up an FTP Server on a Maintenance PCAn FTP server is required to back up all configuration data and voice mail messages in

78SX-200 ICP MX Technician’s Handbook2. In the server application,- Create a User for password-protected logins or allow Anonymous (no password requir

79Basic InstallationSystem Health CheckComplete the following procedure to verify that the system is working properly.1. Press Superkey followed by th

ixTable of ContentsTroubleshooting T1 Trunks (D4 DS-1) ...261Synchronization...

80SX-200 ICP MX Technician’s Handbook

Chapter 3Basic Programming

82SX-200 ICP MX Technician’s Handbook

83Basic ProgrammingProgramming OverviewThis chapter provides the key procedures to follow when programming the system. Refer to the SX-200 ICP Technic

84SX-200 ICP MX Technician’s HandbookPreparing to Enter Customer Data You can use a desktop or laptop computer to program the controller on-site or fr

85Basic ProgrammingSecure Telnet Connection to the controllerTelnet is a terminal emulation program for TCP/IP networks such as the Internet. To enabl

86SX-200 ICP MX Technician’s HandbookWeb Interface Connection to the Controller A web browser can be used to connect to the SX-200 ICP from the LAN an

87Basic ProgrammingPort UsageIf the SX-200 ICP is operating behind a firewall, you may need to open the following ports. Table 12: Port Usage for IP

88SX-200 ICP MX Technician’s HandbookEnabling MOSS OptionsMOSS options provide additional functionality or capacity to the system. If this is a new sy

89Basic ProgrammingSystem Options to AvoidCertain options in Form 04 could cause unexpected behaviors in system operation if changed from their factor