Mitel 50005070 Instruction Manual Page 285
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Advanced Troubleshooting and Repair
About this Chapter
This chapter provides advanced procedures to help you identify and
troubleshoot common problems involving the following:
• Network connectivity and performance
• IP Phone registration
• Audio quality
• IP trunking
Go through this chapter before calling Mitel Technical Support.
Note: The maintenance and troubleshooting of your LAN/WAN network
maintenance is the responsibility of your network provider. Mitel Product
Support can help you isolate minor network problems; for more complex
network problems, Mitel Product Support will escalate to Professional
Services to assist you (this is a billable service).
IMPORTANT: Please see “Contacting Mitel” on page 6 before
contacting Mitel Technical Support.
- MX Controller 1
- TECHNICIAN’S HANDBOOK 1
- Chapter 1 : Introduction 3
- Chapter 3 : Basic Programming 5
- Introduction 11
- About this Handbook 13
- Contacting Mitel 16
- Symbols used in this handbook 17
- Important safety instructions 17
- About the SX-200 ICP MX 18
- System configurations 19
- Figure 1: Basic System 21
- Figure 2: Expanded System 21
- DSP Configuration Options 22
- Cabinet Configuration Rules 24
- Supported Peripherals 25
- Telephone related 26
- Voice mail related 27
- Trunk related 27
- System related 27
- Basic Installation 29
- Quick Installation 31
- SX-200 ICP MX Hardware 33
- Controller components 34
- Cabinets) included 35
- Table 5: System Components 35
- Installation checklist 36
- Installation overview 39
- Install an Ethernet Switch 41
- Feeding Power to IP Phones 43
- Precautions 46
- Removing the cover 47
- Options” on page 12 50
- Installing a hard drive 55
- Installing the Stratum Clock 57
- Wall or Rack Mounting 58
- Installing an NSU 63
- FIM Connectivity 66
- CIM Connectivity 66
- Cards and Modules 70
- Installing an ASU 73
- Installing an ASU II 75
- IP Phones 78
- Adding a PKM 80
- CDE programming 81
- Installation 81
- PKM to an Attendant Console 83
- Music-on-Hold (MOH) interface 84
- Door Phone/Door Opener 85
- CDE Programming 87
- FTP Server Setup 87
- System Health Check 89
- Programming Overview 93
- PC requirements 94
- Port Usage 97
- Enabling MOSS Options 98
- System Options to Avoid 99
- (CDE) Forms 99
- Before you begin 100
- Basic Programming 101
- Voice mail forms 107
- (Page 2 of 2) 108
- Setting up RADs 109
- Setting up Record a Call 110
- Testing voice mail operation 116
- Programming Phonebook 117
- Programming a Printer Port 119
- IP Printer Port 120
- Resources 122
- Programming a Multi-Line Set 125
- (DNIC Phones Only) 126
- Peripheral Cabinet 126
- System Options Setting Notes 128
- Descriptor Value 129
- IMAT Programming 132
- COS Option Setting 140
- Programming Analog Trunks 145
- Dial-in trunks 147
- DISA trunks 148
- CLASS trunks 153
- Phones (Optional) 155
- (desk) phone 156
- 6830 as the table shows 158
- Requirements 159
- SX-200 ICP programming 160
- Setting up the Ether232 160
- SX-200 ICP 161
- From Form 12 PMS AUTOPRINT NO 163
- Telephones 165
- NetLink Telephones 167
- Parameter Requirement 167
- Access Point (Symbol) 168
- Netlink SVP Server 169
- Feature Limitations 171
- (Page 2 of 3) 172
- (Page 3 of 3) 173
- CDE Cross Reference 174
- Advanced Installation and 177
- Programming 177
- Overview 179
- Planning your Installation 180
- Basic PC Networking 181
- Virtual LANs (VLANs) 182
- Release 4.0) 188
- 4.0 and later) 190
- Networking Mitel IP-PBXs 192
- SX-200 ICP Programming 193
- Uniform Numbering Plan 195
- Routine Maintenance 197
- Is the System Healthy? 199
- Checking the System 200
- Installing FRUs 201
- Power Down System 202
- Power Up System 202
- System Reset 203
- System Shutdown 203
- Other FRUs 208
- Performing Backups 209
- Restoring a Database 210
- Upgrading the System Software 212
- (Release 2.0 or later) 214
- Upgrading by FTP 216
- Parts Required 219
- Preparations 219
- Migration Procedure 219
- Replacing IP Phones 222
- Restarting IP Phones 223
- Upgrading Set Firmware 223
- Boot Codes 224
- Firmware Revision Levels 224
- Firmware Commands 224
- Measuring LS Trunks 225
- Running the Distortion Test 227
- Running the Echo Test 227
- Maintenance Commands 228
- Logging In 229
- Logging Out 229
- Showing the System Identity 230
- System Commands 230
- (Page 3 of 4) 232
- Report Commands 234
- Traffic Measurement Commands 236
- Log Commands 237
- Diagnostic Function Commands 238
- E-mail Address or FTP Server 240
- Maintenance Tips 241
- Basic Troubleshooting 243
- About this Chapter 245
- Troubleshooting Tools 246
- General Troubleshooting Steps 248
- Checking the System LEDs 249
- NSU LEDs 251
- ASU LEDs 253
- Problems 254
- NSU/PRI Troubleshooting 257
- PRI Debug Commands 258
- Troubleshooting Analog Trunks 259
- Ground Start Trunk 263
- (Page 1 of 2) 269
- Synchronization 271
- Signaling Types 272
- Test/Verify (T1) 272
- Troubleshooting Voice Mail 276
- System Interface 278
- Advanced Troubleshooting 283
- Check List 286
- Connectivity problems 288
- IP Phone Analyzer 297
- Troubleshooting IP Trunks 302
- IP Check List 304
- Default Database Values 309
- Default Database 311
- FEATURE FEATURE NAME 314
- Form 03 - Class of Service 315
- Form 04 - System Options 325
- SYSTEM OPTIONS STATUS 326
- Form 07 - Console Assignments 329
- COMMENTS 330
- /CESID/MAC 330
- (Page 1 of 6) 330
- (Page 3 of 6) 332
- (Page 5 of 6) 334
- Form 09 - Paging Groups 340
- Form 10 - Pickup Groups 340
- Form 14 - Non Dial-In Trunks 344
- Form 15 - Dial-In Trunks 345
- Form 16 - Trunk Groups 346
- Form 17 - Hunt Groups 346
- Form 17 - Hunt Group Options 346
- Form 29 - DTE Profile Table 351
- Form 34 - Directed IO Table 353
- (Page 1 of 3) 354
- Form 50 - Mailboxes 359
- Form 50 Subform - EMAIL 360
- Form 52 - EMAIL 361
- Form 54 Calling Party Number 362
- Form 55 Incoming Digits 363
- Part Numbers 365
- Table 63: Software 368
- Table 64: Software Options 368
- Table 67: Peripherals 374
- (Page 2 of 4) 375
- Table 68: Documentation 377
- System Cabling 379
- Table 73: CIM Port Pinouts 383
- Tip and Ring Assignments 387
- Handling Fiber 393
- Optic Cables 393
- Specifications 395
- Operation 396
- Folio Views (E-Docs) Tips 397
- About Folio Views 399
- Numerics 403
- © Copyright 2006, Corporation 416
- All rights reserved 416
- Mitel Networks 416
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