Mitel 5201 Specifications download pdf (Page 54)

48 Administering the phone system

Final

Change the order of a hunt group member list

The order in which Hunt Group members appear in the Members of Call

Group list determines the order in which the phones will ring to address the

incoming call.

To change the order of the Members of Call Group list, follow these steps.

1 Select Call Groups in the left menu.

2 Select the Name to choose a specific Hunt Group.

3 Select the Name in the Members of Call Group list that you would like to

move.

4 Press Move Up to move the user up in the list, or press Move Down to

move the user down the list.

5 Click Save.

Add a monitor group

To create a new monitor group, follow these steps:

1 Select Call Groups in the left menu.

2 Select Add Monitor Group from the Add list.

3 Select the Primary User from the list provided. This is the user whose

calls will be monitored by other users. A Monitor group takes the name

and extension of the Monitor primary.

4 Add names to the Members of Call Group list for the new Monitor group

(optional). (The Monitor primary is, by default, a member of the Monitor

group and cannot be removed.) These are the users that will be

monitoring the calls and are referred to as Monitor secondary members.

5 Click Save.

To enable monitor group behavior, Monitor key mappings must be

assigned for your secondary members.

If a monitor group has no members assigned to it, the call is treated as a

regular incoming call to the primary user.

Since the monitor group has the same extension as the monitor primary

user, there is no change to the way calls are made or received for that

user. Their call coverage still applies to their incoming calls. For

administrators, continue to use the primary user's extension (as required)

when configuring auto attendants or incoming call routing.

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Mitel 5201 Specifications Page 54