Mitel 5201 Specifications Page 57
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Administering the phone system 51Final
associated members.
You cannot delete a Hunt group, Broadcast group, or Rollover group if
incoming call routing for one of your company phone numbers is
configured to use that call group. To delete the call group in this case, you
must change the incoming call routing configuration for that phone
number to use a different extension. See Incoming call routing on page
“Incoming call routing” on page 76..
If you delete a Monitor group, the associated Monitor Call, Monitor Phone
and Monitor Silent key mappings will revert to an "Unassigned" key
mapping.
If you delete a call pickup group, the associated pickup key mapping will
revert to an "Unassigned" key mapping.
ACD
Applications
Overview
ACD Applications that are visible through these web pages have to be
provisioned on another system, which is used to manage the ACD
Applications. If you have not subscribed to any ACD Applications, ACD
Applications does not appear in the left menu.
The ACD Application is part of an advanced inbound call application that
enables calls to be held with an announcement when there are no available
Agents to answer them.
Once you have provisioned ACD Applications, ACD Applications is available
in the left menu. You can edit permissions, configure incoming call routing,
configure auto attendant menu options with ACD Applications.
Managing Permissions
You can manage permissions by editing the profile.
To edit the ACD Application, follow these steps:
1 Click ACD Applications in the left menu.
2 Click the Name of the application you want to edit.
The system displays the ACD Application Details - Edit page.
3 In the Permissions section, use the drop-down menu to change the
Permission Profile Name.
4 Click Save.
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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