Mitel 5201 Specifications Page 63
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Administering the phone system 57Final
Auto attendant menus
This section describes how to set up and manage auto attendant menus.
View auto attendant menu details
To view all the menus and choice configurations for a selected auto attendant,
follow these steps:
1 Select Auto Attendant in the left menu.
2 Select the Name for the auto attendant menu details you want to view.
3 Click View Expanded Tree at the bottom of the page. An expanded tree
view with the Main menu, all submenus and associated choices for the
selected auto attendant is displayed.
Configure auto attendant menu options
This section describes how to set up or modify the options for auto attendant
menus. The menu options define how the system responds when a caller
selects a phone key.
Menu options can be assigned to each of the following phone keys: 1—9, 0, *,
and #.
When configuring an auto attendant menu, consider the extensions that
are assigned to the users and locations. Extension numbers that are
assigned to users must not share digits with phone key numbers that are
used for auto attendant menu options. For example, if you have users
assigned to extensions 200 to 210 and you configure your main auto
attendant menu to use the 2 key to access a broadcast group, callers to
the auto attendant will not be able to reach these users by dialing their
extension directly. Dialing a 2 will immediately send the call to the
broadcast group.
The choices for each phone key are as follows:
ACD Applications
Transfers the caller to a managed ACD Application.
Auto Attendant
Transfers the caller to another specified auto attendant.
Call Group
Transfers the caller to a specified call group.
Extension (dialed)
Transfers the caller to the dialed extension.
First Name Directory
Transfers the caller to the Internal Company Directory, where entries are listed by first
name.
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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