Mitel 5201 Specifications Page 72
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66 Administering the phone system
Final
Explanation
• Phone keys 1—5 are defined as an Extension option, which allows a
caller to type in the extension for any user to reach them.
- Reason: The valid extension range for users at Ace Automobiles
is 100 – 599.
• Phone key 6 is defined as a Submenu option which will be used to
access a separate menu for the sales team.
- Reason: A submenu was required because there would not be
enough phone keys to allow direct mapping for all users and call
groups on the main menu.
- Limitation: Selection of phone key 6 for the sales submenu means
that call groups cannot be accessed from the main menu by
dialing their extension (the valid extension range for call groups is
600 – 699).
• Phone key 7 is defined as a Submenu option which will be used to
access a separate menu for the service team.
- Reason: A submenu was required because there would not be
enough phone keys to allow direct mapping for all users and call
groups on the main menu.
- Limitation: Selection of phone key "7" for the service submenu
means that if Ace Automobiles had multiple auto attendants, they
8 Invalid Key The user can leave the dial pad
action unassigned. If a caller
presses that key on the dial pad,
an error message is played.
9Last Name
Directory
Transfers the caller to the internal
directory where entries are listed
by last name.
To access the Company
Directory please press 9.
0 User Transfers the caller to a specified
user.
Note: Selecting User displays a
list of users in the Details area
adjacent to the Send Caller To list.
Select the appropriate user from
this list.
To speak to an operator,
please press 0.
* Previous Menu The caller can jump back one
menu level.
To return to the previous
menu please press *.
# Invalid Key The user can leave the dial pad
action unassigned. If a caller
presses that key on the dial pad,
an error message is played.
Phone key Menu Option Result Wording for Prompt
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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