Mitel 5201 Specifications download pdf (Page 70)

64 Administering the phone system

Final

10 Choose from the following options:

• To replay the prompt or greeting press 1

• To save the prompt or greeting press 2

• To re-record the prompt or greeting press 3

• To exit without saving press *

11 For each additional greeting or prompt that you want to record, press the

appropriate Record button and repeat steps 7 through 10.

12 Replace the handset.

13 Click Done to close the Record Prompt page.

Example – Create a custom auto attendant

This topic provides an example of how to create a custom auto attendant. The

auto attendant is being created for the fictitious company, Ace Automobiles.

Ace Automobiles specializes in the sales and repair of blue, red, and old cars.

They have divided their sales and service teams based on a blue, red, or old

car specialty.

Prerequisites:

Before setting up the auto attendant for Ace Automobiles, you must do the

following:

• Confirm the valid extension ranges for users and call groups.

• Enter all of your employees with telephones as system users.

• Add a Blue Car Sales Call Group, a Red Car Sales Call Group and an Old

Car Sales Call Group.

Example: Part A – Create the auto attendant

1 Select Auto Attendant in the left menu.

2 Click Add Auto Attendant.

3 Type the auto attendant name and extension in the General Information

section.

4 Select English from the Default Language list.

5 Check the Time of Day Greetings check box in the Time of Day Greeting

section to turn on the Time of Day Greetings. Type prompt text in the

fields provided for each Time of Day Greeting.

• Morning greeting

• Afternoon greeting

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Mitel 5201 Specifications Page 70