Mitel 5201 Specifications download pdf (Page 46)

40 Administering the phone system

Final

When a call to a broadcast or hunt group is ringing, subsequent calls to

the same broadcast or hunt group are presented to group members one

call at a time when the previous call has been answered.

Call group limits

The following limits apply to the N240.

• Per site page group, maximum of 100 devices

• Per tenant Calling Groups (Hunt, Broadcast, Monitor or Rollover),

maximum of 100 users

• Per tenant Call Pick-Up group, maximum of 50 users

Queue group

Extends the Call Groups (Hunt, Broadcast

and Rollover) to allow for calls to be queued

on a Busy condition.

There are two key roles:

• Tenant Administrators can be the

same person who serves as the

Tenant Admin for OfficeConnect, or

someone different. This role has

access to the User Interface (UI)

and uses it to designate

OfficeConnect extensions as

Agents, and build and manage

Queues.

All Tenant Administrators also

have Agent privileges and can

accept calls from queues just like

any other Agent. The Tenant Admin

may grant the Tenant Admin role to

any other silhouette Agent.

• Agents are the individual silhouette

extensions who can have calls

directed to them from the Queues.

Agents are always logged into the

system whenever they are logged

into an OfficeConnect phone.

Group Definition Key

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Mitel 5201 Specifications Page 46