Mitel 5201 Specifications download pdf (Page 82)

76 Administering the phone system

Final

The voice mail auto attendant is now saved with a custom phone key

option configuration and matching custom prompts and greetings

recordings.

Example: Part D – Test your auto attendant

Test your set-up by calling the extension that you have assigned to your auto

attendant. Listen to the prompts and greetings to ensure that you are satisfied

with them, then select each of the phone keys to ensure they respond as you

expected.

Example: Part E – Access to your auto attendant

To provide access to your auto attendant from an external phone, assign one

of your incoming phone numbers to dial directly into the auto attendant. See

Incoming call routing on page “Incoming call routing” on page 76..

Incoming

call routing

Incoming call routing is used to configure the call destination for each phone

number assigned to your company. You can assign different destinations to

the same phone number based on your business hours. The options available

for call routing are an auto attendant, an employee, a location or a call group.

In addition to business hours, you can define an emergency override

destination (which can be an internal or external number). With a single click,

you can set the call routing for all of your company phone numbers to route to

the emergency override destination(s). You can also individually set your

company numbers to route to the emergency override destination. With a

single click, you can restore the call routing for all your company phone

numbers back to their previous non-override settings.

View incoming call routing details

To view incoming call routing details, select Incoming Call Routing in the left

menu. Your company phone numbers are listed in the Phone Number column.

For the Time of Day routing (Open, Closed, Lunch and Special), the

destination for each phone number within your company is displayed as a

telephone extension adjacent to the phone number. Call destination can be

one of your company auto attendants, users, locations, or call groups.

For the Override routing, the telephone number (as it would be dialed from the

default site of your company) to which calls are routed in the Emergency

Override state is displayed.

Incoming call routing example

Phone Number Open Closed Lunch Special Override

6134356785 120 700 700 700 96135551234

1 2 ... 77 78 79 80 81 82 83 84 85 86 87 ... 109 110

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Mitel 5201 Specifications Page 82