Mitel 5201 Specifications Page 64
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58 Administering the phone system
Final
To set up or modify auto attendant choices, follow these steps:
1 Select Auto Attendant in the left menu.
2 Select the Name to select an auto attendant from the list.
3 Select the link in the Auto Attendant Menu and Menu Options section
of the page for the auto attendant menu that you want to configure.
4 Enter a name for the menu in the Menu Name field (optional).
5 Type the introductory prompt text for the menu in the Introductory
Prompt field (optional). This additional text is saved and can later be
used to guide you through recording menu prompts.
6 Select the language for the menu from the Language list (if required).
The language selected determines the language for the default menu
prompts and error messages. The Language list displays the languages
supported by your service provider.
7 Select an option from the Send Caller To list for each of the phone keys.
8 Type prompt text for each phone key configured in the associated
Wording for Prompt field (optional). This additional text is saved and can
later be used to guide you through recording menu prompts.
9 Select the number of times that you want the auto attendant menu
prompts to be repeated from the Play menu prompt list.
10 Configure an action for the auto attendant if there is no input from the
caller (for example, if a caller was not using a touch tone phone), after
prompts have been repeated the configured number of times in the Play
Invalid Key
Configures the phone key as unassigned. If a caller presses that phone key on the
dial pad, an error message is played.
Last Name Directory
Transfers the caller to the Internal Company Directory, where entries are listed by last
name.
Previous Menu
The caller can move back one menu level.
Submenu
Transfers the caller to another menu under the parent menu.
System Disconnect
Disconnects the caller from the system, terminating the call.
User
Transfers the caller to a specified user.
Voicemail Deposit
Prompts the caller for their extension and then transfers them directly to the voice
mail box associated with that extension for voice mail deposit.
Voicemail Retrieval
Prompts the caller for their extension and then transfers them to their own voice mail
box voice mail retrieval.
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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