Mitel 5201 Specifications download pdf (Page 83)

Administering the phone system 77Final

The company in this example can be reached by dialing 6134356785 and

6134356786. The company administrator has configured incoming call

routing for those phone numbers as follows:

• 6134356786 is dedicated to a single user. In an emergency override

situation, the number will route to 96135551234. This was accomplished

by routing this phone number to the user's extension (135) during all

business hours, and routing the phone number to 96135551234 for the

emergency override situation.

• 6134356785 is configured so that it can be handled by an operator during

regular business hours, the company auto attendant during off-hours, and

96135550987 in an emergency override situation. This was accomplished

by routing this phone number to the operator's extension (120) during

"Open" business hours, to the auto attendant extension (700) during

"Closed", "Lunch" and "Special" business hours, and to 96135550987 for

the emergency override situation.

If routing has not been set up for a particular business hours category, the

routing information is blank.

If no routing destinations have been set up for a phone number, then the

number will be enclosed in square brackets "[]".

Configure incoming call routing

Incoming call routing is used to identify a destination for your company phone

numbers. If you do not configure incoming call routing for a phone number,

the number can still be dialed but cannot be answered. The caller will hear

ringing until they choose to end the call.

To configure incoming call routing for a phone number, follow these steps:

1 Select Incoming Call Routing in the left menu.

2 Select the phone number to be configured.

3 In the General Information section, fill in the Name to describe the phone

number (for example, "Main Number").

4 If you want to enable the Emergency Override option, select the

checkbox for Enable Emergency Override Routing. Deselect the

checkbox if you want to disable it.

5 Select a call destination from the following options:

• Select the Not Assigned option if no destination is required.

• Select the Auto Attendant option to direct the call to an auto

attendant.

6134356786 135 135 135 135 96135550987

Phone Number Open Closed Lunch Special Override

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Mitel 5201 Specifications Page 83