Mitel 5201 Specifications Page 84
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78 Administering the phone system
Final
6 Select the auto attendant from the list provided.
7 Select the Calling Group option to direct the call to a call group. Select
the call group from the list provided.
8 Select the Employee/Location option to direct the call to a user or
location. Select the user or location from the list provided.
9 Select the ACD Application option to direct calls to a managed ACD
Application.
10 Select the Other option to direct the call to any other number (including
an external number). If you select the Other option, fill in the Number
field and the Name field (to describe this route).
11 In the Time of Day Routing section, for each of the time of day
categories (OPEN hours, CLOSED hours, LUNCH hours, SPECIAL
hours), select a call destination from the following options:
• Select the Not Assigned option if no destination is required.
• Select the Auto Attendant option to direct the call to an auto
attendant. Select the auto attendant from the list provided.
• Select the Calling Group option to direct the call to a call group.
Select the call group from the list provided.
• Select the Employee/Location option to direct the call to a user or
location. Select the user or location from the list provided.
12 If you want the same routing for all four time of day categories, fill in the
OPEN hours call destination, then select the checkbox Use this setting for
all time of day routing. The CLOSED, LUNCH and SPECIAL hours
routing will automatically be filled in for you.
13 Click Save.
If the "Not Assigned" option is selected for a phone number, the call is not
routed at all. When the number is dialed, the caller will hear ringing until
they choose the end the call. When incoming call routing is viewed for this
number, the routing information will be blank.
Enable Emergency Override Routing
To enable Emergency Override Routing so that all calls to all of your company
phone numbers (that have emergency override destinations configured) will
be routed to the configured Emergency Override destination, follow these
steps:
1 Select Incoming Call Routing in the left menu.
2 Click Enable All Overrides.
- Administrator Reference Guide 1
- Contents 3
- iiiFinal 5
- What's New 7
- Introduction 9
- Language Settings 10
- Language Settings 5Final 11
- Administrator 12
- Quick start 13
- Customizing 15
- Administering 16
- Users and 17
- View users and locations 18
- Add a user 18
- Add a location 21
- Modify a user or location 22
- Enable a user or location 23
- Delete a user or location 25
- View user or location site 25
- Phone key profiles 26
- View phone key profiles 32
- Default phone key profile 33
- Add a phone key profile 33
- Modify a phone key profile 35
- Permission profiles 36
- View permission profiles 37
- Default permission profile 38
- Add a permission profile 38
- Modify a permission profile 39
- Managing 40
- Reset PIN 41
- Reset voice mail PIN 42
- Configure permissions 42
- Assign a phone key profile 42
- Assign a phone number 43
- Login/logout 43
- Call group limits 46
- View call groups 47
- Assign users to a call group 47
- Lock members to a call group 47
- Add a broadcast group 49
- Modify a broadcast group 50
- Add a call pickup group 51
- Modify a call pickup group 51
- Add a hunt group 51
- Modify a hunt group 53
- Add a monitor group 54
- Modify a monitor group 55
- Add a rollover group 55
- Modify a rollover group 56
- Delete a call group 56
- Applications 57
- External 58
- Managing the auto attendant 60
- Add auto attendant 61
- Modify an auto attendant 62
- Delete an auto attendant 62
- Auto attendant menus 63
- Prerequisites: 70
- Explanation 72
- Incoming 82
- Requirements 85
- Pre-requisites 86
- Business 87
- View business hours details 88
- Extension 89
- Configure 89
- Ring Tones 89
- Unassign phone 93
- View phone inventory list 94
- Print phone inventory list 94
- View/modify phone details 94
- Delete a phone 95
- Reset device 95
- Assign phone 96
- Configure fax extension 96
- Handling 97
- Glossary 99
- Glossary 97Final 103
- 98 Notes Final 104
- 99Final 105
- 100 Index Final 106
- Index 101Final 107
- View permission profiles 31 108
- What’s new, in Release 4.0 1 108
- Feedback on Documentation 109
- 104 Notes 110
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